Bilingual Credit and Collections Specialist

5 days ago

Mississauga, Ontario, Canada Professional Staffing Full time $60,000 - $80,000 per year
  1. Bilingual ( Eng/ FR) Credit & Collections Representative

Mississauga- 5 days in the office

$55K - $70K

My client is currently hiring a
Bilingual Credit & Collections specialist
to join our growing team

  • ROLE & RESPONSIBILITIES
    Take lead and ownership of assigned portfolio
  • Make and receive collections calls to assess and resolve early and late-stage accounts
  • Assess and negotiate solutions to bring accounts up to date..
  • Ability to de-escalate customer concerns and resolve situations.
  • Schedule and follow up with customers to ensure that commitments are met.
  • Develop professional relationships with customers to promote healthy payment strategies and ensure a positive customer experience.
  • Notifying debtors of overdue payments and accounts by telephone and email – including timely follow up if a reply is not received.
  • Professional handling of customer inquiries, including providing detailed customer reconciliations and statements as required, resolving payment disputes.
  • Recommending further action or discontinuation of service on occasions where payment is not forthcoming – including liaising with sales and branch managers.
  • Opening of new customer accounts and maintenance
  • Review, approve and release orders on timely basis.
  • Minimal travel may be required to visit branches.
  • Adhoc reporting, special projects and presentations as required by Credit and Collection Supervisor.
  • QUALIFICATIONS and EXPERIENCE.
  • Bilingual (English and French) is required-
    Must Have
  • Graduate of a post-secondary accounting/business program
  • 2+ years of working experience in accounting/finance. 3+ years Collections experience preferred
  • Experience using standard accounting software
  • Candidates should have experience navigating procurement portals (COUPA, ARIBA)
  • Ability to work independently and as a team player with a positive attitude, initiative and a strong work ethic
  • Proficient in MS Office Skills including Excel, Word, and Outlook
  • Excellent verbal and written communication skills
  • Strong organizational and time management skills
  • Strong attention to detail
  • Must be able to commute to office 5 days/week

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