Executive Housekeeper

1 week ago

Victoria, British Columbia, Canada Coast Hotels Full time $60,000 - $90,000 per year

Your company, your values, your career Coast Hotels is a dynamic and growing brand. Our culture is rooted in our values, leadership accountability, and the growth and development of our Ambassadors. The Executive Housekeeper contributes to the overall success of the hotel by leading the entire team that provides Coast Hotels' standards of cleanliness within all areas of the hotel. This position will be responsible for ensuring that the Coast Hotels cleaning standards for all guest and public areas of the hotel are consistently adhered to. This position will also be responsible for maintaining a positive work environment in the Housekeeping area while maintaining high internal/external customer service standards.   Responsibilities: Creates and implements a departmental plan and measurable objectives for the Housekeeping departmentManages and oversees the work of others within housekeeping including ongoing management responsibilities such as delegating work flow, motivating and providing guidance to team members, communicating goals, providing recognition, developing the culture and following up on internal/external inquiries for HousekeepingForecasts and proactively addresses needs and situations; coordinates inspections; ensures adequate inventory levels; reports maintenance issuesCollaborates with other Managers, Supervisors, and Ambassadors to identify and analyze business requirements and the implications for the team; identifies gaps and implements agreed upon solutionsResolves guest service issues, and identifies potential barriers to guest services; works with others to remove barriers to service excellence across Coast's operationPerforms housekeeping duties as requiredOther duties as required Skills/Knowledge/Experience: Secondary school diploma 3 years of related experience at a leadership levelIndustry specific certifications such as Housekeeping Room Attendant (i.e. emerit) and Tourism Supervisor (i.e. emerit)Ability to lead and motivate othersExcellent communication and customer service skillsStrong problem resolution skills and conflict resolution skills Experience forecasting and budgeting Exemplifies Coast's core values and enjoys working in a culture of accountabilityAble to work a flexible schedule, which may include evenings, weekends and holidaysCoast Hotels offers a variety of benefits, including competitive wages & benefits, employee discounts, training & development, career advancement opportunities & more Coast Hotels is an Equal Opportunity Employer Coast Hotels would like to thank all interested applicants Only those selected for an interview will be contacted   NO PLACE LIKE COAST

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