Housekeeping Supervisor

Position Summary - The
Housekeeping Supervisor is responsible to execute the Housekeeping departmental
mission (“To ensure physical guest comfort”) by guiding and organizing the
Housekeeping team, its activities and its resources. The Housekeeping Supervisor is responsible for
the efficient daily operations of the Housekeeping department, ensuring our cleanliness standards is always top of mind. This is done through strong relations with
the Front Office team, cooperation with the Maintenance team and engagement and
motivation of the Housekeeping hourly staff.

**Key**
**Responsibilities**

To
- guide, organize, develop and engage the entire Housekeeping team.
- To
- ensure clean, superior guest rooms & public areas; efficient operation of
- the in-house laundry facilities.
- Contribute
- to the overall success of the hotel through strong business acumen, a passion
- for service excellence and a commitment to creating an exceptional employee
- experience.
- Acts as a steward of the departmental resources and
- assets, operating with effective controls, processes and procedures.
- To ensure that all Health &
- Safety requirements are being met at all times.
- Provide a high standard of
- customer service by efficiently and accurately dealing with all guests.
- Upholds the core values of the Holiday Inn Victoria - Elk Lake

**Duties and Essential Job**
**Functions**
- **To guide, organize, develop and engage the Housekeeping team.**

The Housekeeping Supervisor plans and co-ordinates
- tasks of staff including employee schedules and the organization of opening
- & closing duties
- Understands and upholds the management philosophy of
- being an “Engaging Supervisor”
- Manages the performance of housekeeping staff by
- providing on-going coaching; discipline, performance improvement, developing
- high potentials and rewarding high performers
- Daily coaching of all employees to ensure our standards
- are being met or exceeded
- Ensures that new employees have completed and passed
- the standard, mandatory training program
- Ensures regular guest room inspections and public area
- inspections are being completed and tabulated for ongoing records
- Identifies departmental training needs
- Facilitates the morning meetings; roll call, and assignment
- of special daily tasks
- 2.
**To ensure clean, superior guest rooms & public**
**areas; efficient operation of the in-house laundry facilities**.**

Ensures that high standards are in place and that
- they are being met or exceeded
- Is hands-on in completing housekeeping duties
- Co-ordinates & conducts routine inspections of
- all areas, including public areas and laundry
- Co-ordinates and follows up on maintenance requests
- Assists with routine inspections of all machinery
- and equipment and abides by a preventative maintenance program3.
**Contribute to the overall success of the hotel through**
**strong business acumen, a passion for service excellence and a commitment to**
**creating an exceptional employee experience**.**

Participates
- in Operations Meetings and hotel committees as required
- Liaises
- with the Front Office team and maintenance department
- 4.
**Acts as a steward of the**
**departmental resources and assets, operating with effective controls, processes**
**and procedures**.**

Productivity; prepares schedule according to
- occupancy and ensures labor costs do not exceed budget
- Reviews payroll.
- Ownership of hotel Lost & Found service
- Works in conjunction with the FOM to set up the
- meeting room and maintain cleanliness for incoming events.
- 5.
**To ensure that all Health & Safety requirements are**
**being met at all times.**

Ensures a safe work environment is provided for all
- housekeeping staff
- Be aware of all chemicals used in any of the
- cleaners/tools used on the job and utilize following safety guidelines
- 6.
**Provide a high standard of customer service by efficiently**
**and accurately dealing with all guests**.**- Checks Heartbeat and guest feedback/
reviews daily. Conducts internal
investigation, communicates finding to General Manager
- Reviews policies and SOPs to prevent a
reoccurrence, and communicates to the staff

Respects the guest’s privacy, security and personal
- belongings - follow appropriate procedures
- Follows proper guest etiquette - respectful,
- friendly, and polite to all guests, using the guest name where possible
- Familiar with all hotel amenities
- Use your knowledge of the local area to help guests enjoy
- their stay
- 7.
**Upholds**
**the core values of the **Inn Express &**
**Suites Victoria-Colwood**

Integrity; Service Excellence; Ownership;
Enrich the Community; Learning & Growth
- Job Requirements/Qualifications:

- High
School Diploma
- 2 years housekeeping experience
- 2 years Supervisory experience

WHMIS certification; excellent knowledge of commercial cleaning
- products, chemicals and solutions
- Intermediate MS Office skills
- Physical requirements
- able to lift 10 lbs r