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Executive Housekeeper

3 weeks ago

Victoria BC VV V, Canada Coast Hotels Full time

Your company, your values, your career

Coast Hotels is a dynamic and growing brand. Our culture is rooted in our values, leadership accountability, and the growth and development of our Ambassadors.

The Executive Housekeeper contributes to the overall success of the hotel by leading the entire team that provides Coast Hotels' standards of cleanliness within all areas of the hotel. This position will be responsible for ensuring that the Coast Hotels cleaning standards for all guest and public areas of the hotel are consistently adhered to. This position will also be responsible for maintaining a positive work environment in the Housekeeping area while maintaining high internal/external customer service standards.

Responsibilities:

  • Creates and implements a departmental plan and measurable objectives for the Housekeeping department
  • Manages and oversees the work of others within housekeeping including ongoing management responsibilities such as delegating work flow, motivating and providing guidance to team members, communicating goals, providing recognition, developing the culture and following up on internal/external inquiries for Housekeeping
  • Forecasts and proactively addresses needs and situations; coordinates inspections; ensures adequate inventory levels; reports maintenance issues
  • Collaborates with other Managers, Supervisors, and Ambassadors to identify and analyze business requirements and the implications for the team; identifies gaps and implements agreed upon solutions
  • Resolves guest service issues, and identifies potential barriers to guest services; works with others to remove barriers to service excellence across Coast's operation
  • Performs housekeeping duties as required
  • Other duties as required

Skills/Knowledge/Experience:

  • Secondary school diploma
  • 3 years of related experience at a leadership level
  • Industry specific certifications such as Housekeeping Room Attendant (i.e. emerit) and Tourism Supervisor (i.e. emerit)
  • Ability to lead and motivate others
  • Excellent communication and customer service skills
  • Strong problem resolution skills and conflict resolution skills
  • Experience forecasting and budgeting
  • Exemplifies Coast's core values and enjoys working in a culture of accountability
  • Able to work a flexible schedule, which may include evenings, weekends and holidays

Coast Hotels offers a variety of benefits, including competitive wages & benefits, employee discounts, training & development, career advancement opportunities & more

Coast Hotels is an Equal Opportunity Employer

Coast Hotels would like to thank all interested applicants

Only those selected for an interview will be contacted

NO PLACE LIKE COAST