Grant Processing Advisor

6 days ago

Edmonton, Alberta, Canada Workiy Full time
Client is seeking a Grant Processing Advisor, responsible for ensuring the accuracy, integrity, and effectiveness of childcare claim processing and payments. The role supports pre-payment quality assurance, post-payment verification, complex issue resolution, recovery of funds, system enhancements, and supervision of claims staff. The position applies policy, analytical judgment, and technical expertise to support efficient program delivery and strong internal controls.

Key Responsibilities
Childcare Provider Support
  • Act as a key contact for the Ministry's Childcare Claims Unit.
  • Provide expert guidance on claims operations, program policy, and system use.
  • Resolve complex claims and adjustment inquiries from childcare providers.
  • Troubleshoot and resolve online claim submission errors.
  • Investigate and resolve complaints related to claims, advances, and payments.
  • Apply analytical and investigative skills to determine causes and solutions.
Payment Accuracy & Quality Assurance
  • Monitor system-generated QA reports before claims being released for approval.
  • Coordinate and monitor post-payment verification activities.
  • Identify potential claim errors, over payments, or fraud.
  • Report on internal controls, system gaps, and program risks.
  • Prepare analytical reports on claims activity, client volumes, and trends.
  • Identify business information requirements to improve system reporting and controls.
Grant Funding Recovery Coordination
  • Manage the process for recovering funds owed to the Ministry by childcare providers.
  • Maintain tracking tools and up-to-date recovery records.
  • Draft and issue repayment requests.
  • Coordinate follow-ups for overdue repayments.
  • Escalate complex recovery cases to management.
  • Report on recovery status, metrics, and outcomes.
Information System Support
  • Identify opportunities to improve, streamline, or re-engineer business processes.
  • Develop test scripts and coordinate user acceptance testing for system enhancements.
  • Support system changes impacting claims processing and reporting.
Supervision (as Assigned)
  • Onboard and train new Claims Payment Coordinators.
  • Assign work, manage workloads, and monitor performance.
  • Identify training gaps and support staff development.
Stakeholder Relationships
  • Build and maintain effective working relationships with internal and external stakeholders.
  • Collaborate with Ministry branches including Technology, Finance, Program Evaluation, and Child Care Delivery.
  • Liaise with childcare providers and early childhood educators.
  • Provide input and information related to Alberta's childcare policies.


Requirements Mandatory Requirements
Education
  • High School Diploma or GED (Required)
Technical Skills & Experience
  • Advanced Excel skills (Pivot Tables, VLOOKUP, etc.) – 1 year
  • MS Office (2010 or newer) – 2 years
  • Analytical, decision-making, and organizational skills – 1 year
  • Experience preparing reports and working with information systems
Work Experience
  • Experience working in a team environment – 2 years
  • Experience managing or supporting others in a team setting – 2 years
  • Demonstrated ability to work with high attention to detail and data accuracy
Core Competencies (Required)
  • Strong problem-solving and troubleshooting skills
  • Ability to work independently and collaboratively
  • Proven initiative and sound business judgment
  • Strong communication and customer service skills

Nice-to-Have Qualifications
Soft Skills & Experience
  • Ability to learn new systems quickly and processes – 2 years
  • Experience using analytical skills to design or improve business processes – 1 year

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