Grant Processing Advisor

3 days ago

Edmonton, Alberta, Canada Teckhorizon Inc Full time

Job Description
This role supports the delivery of provincial grant programs that help ensure Alberta has a productive workforce aligned with current and future economic needs.

Key Responsibilities

  • Deliver grant programs by assessing applications against established criteria and responding to inquiries from employers and stakeholders.
  • Interpret and apply program policies, guidelines, and eligibility requirements to ensure accurate and consistent program delivery.
  • Manage and monitor grants and contracts to achieve successful outcomes and meet departmental performance targets.
  • Investigate client compliance with funding and contract conditions, including eligibility and use of funds.
  • Identify program risks, review potential fraud cases, and develop recommendations for resolution in collaboration with management, finance, and legal teams.
  • Amend or cancel grants when required, considering legal, political, and client impacts.
  • Develop, implement, and maintain processes to ensure compliance with government accountability and reporting requirements.
  • Coordinate and participate in projects that improve systems, processes, training, communication, and policy, supporting operational excellence and change management initiatives.
  • Prepare statistical, financial, and program activity reports, including CRM and Excel-based reporting, accrual tracking, and financial analysis.
  • Evaluate the effectiveness of contracted services and grant programs, reporting on outcomes, stakeholder feedback, and client satisfaction.
  • Proactively identify and resolve program delivery issues, including addressing client inquiries and complaints related to eligibility, quality, and service delivery.
  • Provide research, analysis, consultation, and program expertise to support effective and efficient grant delivery.
  • Work collaboratively with internal teams and external stakeholders to ensure successful program implementation.

Qualifications
Must Have

Education

  • Bachelor's degree, diploma, or certificate in a related field

Soft Skills

  • Strong customer service skills and commitment to quality and accountability
  • Excellent phone etiquette and communication skills
  • Ability to maintain accuracy in a fast-paced environment
  • Demonstrated initiative and sound business judgment

Work Experience

  • Minimum 2 years of experience in a customer service–focused role
  • Minimum 2 years of experience requiring strong analytical skills and attention to detail

Nice to Have

  • 1 year of experience working with Alberta childcare grant funding programs
  • 2 years of experience demonstrating strong organizational and time-management skills

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