Grant Processing Advisor

Role: Grant Processing Advisor (Hybrid - Edmonton, Forestry building St NW, Edmonton, AB T5K 2M4)

STRICTLY DO NOT APPLY IF YOU'RE NOT IN CANADA AND HAS NO WORK AUTHORIZATION

PLEASE READ BELOW ENTIRE MESSAGE

(NOTE: We are considering Canadian Citizen and PR holders. For the candidate who are on Work Permits and awaiting PR invitation, we don't provide T4 because this is contract job and the rate we provide is for incorporation. Hence, PR points are not applied, for example: if you're applying PR under CEC class.)

Client: Government of Alberta

Incorporation Rate: $35-40 CAD/hr (Canada or Provincial incorporation is a MUST)

Respond by: 20 - Jan - 2026

Contract period: 02/02/2026 to 03/31/2027 with additional 12 months of extension.

Anticipated Interviews dates

• Interviews are estimated to start on Feb 2, 2026. This is an estimate only.

Scoring Methodology:

Financial/Pricing: 10%

Resource Qualifications: 40%

Interview Process: 50%

SUBMISSION MUST INCLUDE:

• RESUME

• ALL REQUIRED EXPERIENCE MUST BE DESCRIBED IN RESUME UNDER THE JOB/PROJECT WHERE EXPERIENCE WAS ATTAINED.

• EACH JOB/PROJECT MUST CONTAIN THE TERM OF THE JOB/PROJECT IN THE FORMAT MMM/YYYY to MMM/YYYY.

• THREE REFERENCES, FOR WHOM SIMILAR WORK HAS BEEN PERFORMED, MUST BE PROVIDED. THE MOST RECENT REFERENCE SHOULD BE LISTED FIRST. REFERENCE CHECKS MAY OR MAY NOT BE COMPLETED TO ASSIST WITH SCORING THE PROPOSED RESOURCE.

SKILL MATRIX:

MUST HAVE WORK EXPERIENCE:

High School Diploma/GED.

The ability to establish and maintain effective working relationships with team members, management and vendors.

The ability to learn quickly, problem solve/troubleshoot, work independently and in a team.

Proven ability to show initiative and exercise sound business judgement with decision making in a fast paced and sometimes stressful environment

Available for onsite meetings in Edmonton as required. Frequency of onsite meetings are three times per week.

1+ years of Work experience creating and using advanced Excel skills such as Pivot table, VLOOKUP etc.

2+ years of Experience using MS Office 2010 products or higher versions.

2+ years of Experience working in a team environment and managing others in a team environment.

1+ years of Strong analytical, decision-making and organizational skills

1+ years of Experience working in a role that required excellent organizational skills and ability to prioritize work/tasks.

1+ years of Experience working in a role that required strong analytical skills with high attention to detail and accuracy.

2+ years of Ability to learn quickly, problem solve/troubleshoot, work independently and in a team.

1+ years of Experience using analytical and problem solving skills to plan and design creative solutions.

Job Description:

RESPONSIBILITIES AND ACTIVITIES

Duties:

This position focuses on completing work in the following core areas:

• Coordination and completion of pre-payment quality assurance and post payment verification processes for claim, and adjustments to ensure accuracy of submitted claims and issued payments;

• Investigation and resolution of complex customer service inquiries and technical issues related to claim, claim payments, claim advance and child registration;

• Recommending enhancements to the information system and coordinating testing plan and activities for the system;

• Coordinating, monitoring and reporting on the recovery activities;

• providing input on and drafting policy and training products aimed at both internal and external audiences, and

• Supervision of claim payment coordinators.

• Support Childcare Providers

As one of the Ministry's Childcare Claims Unit key contacts and representatives, the Claims Specialist is guided by program and financial policies. The claims specialist applies a comprehensive body of knowledge of claims and associated child care program areas, their training and experiences to contribute to the effective and efficient administration of child care claim system. This will include providing advice, clarification and interpretation relating to operations, technology and program policy.

More specifically, the Claims Specialist will be responsible for managing (by email, telephone and correspondence such as Action Requests) customer service issues such as:

· complex claims/adjustments questions and issues from childcare providers;

· problem solving childcare providers' online submission errors for claims;

· resolving customer complaints and issues associated with claim, claim advance and adjustment payments.

The position applies sound investigative and analytical skills when facilitating the resolution of these issues. The claims Specialist must have a full understanding of the impact of its role and decision-making on the work of others, both internally and externally.

1. Ensures Payment Accuracy

· Monitors the system generated quality assurance reports prior to the release of childcare claims for expenditure officer approval.

· Coordinates and monitors post payment verification process and reports on the progress and outcomes;

· Identifies any cases where errors or fraud may have occurred in the submission of a childcare claim.

· Reports on program internal controls, system gaps and risks.

· Prepares reports on claims activity using Ministry's reporting and information systems. These may include: number of clients, client profile, etc.

· identifies business information needs for inclusion into systems to support administration and management of claims.

1. Coordinate and Monitor Grant Funding Recoveries

Claims Specialist is responsible for maintaining the process of collecting timely repayments from childcare providers whom the department has identified as owing funds back to the Ministry. This includes activities such as:

· setting up tracking tools and maintaining up-to-date records on existing recovery cases,

· drafting and issuing the repayment requests to childcare providers,

· coordinating timely follow-up activities for overdue repayments,

· escalating complex repayment issues to Supervisor,

· Reporting on the recovery progress, stats and outcomes.

1. Supports Information System Functionality

Position assists in identifying opportunities for re-engineering, streamlining or enhancement of business processes.

Claims Specialist will be responsible for the development of testing scripts and coordination of testing resources for any enhancements done to the information system.

1. Supervision

The Claims Specialist may be assigned the supervisory duties as determined necessary by the Program Consultant - Claims or Manager Provincial Program. The duties may include onboarding and training of the new claim payments coordinator staff, assigning tasks and managing workloads, monitoring performance and identifying haps in knowledge and training required.

1. Professional Contacts, Relationships and Support

The Claims Specialist is responsible for developing and maintaining positive linkages with stakeholders and childcare providers which will enable him/her to successfully carry out the outlined responsibilities, in addition to providing the Government of Alberta with a clear understanding of the extent and ramifications of policies. The incumbent will be called upon to provide information regarding Alberta's child care policy.

Activities may include:

· Work with other Ministry divisions/branches including Strategic Technology, Design and Innovation Branch, Program Evaluation, Information and Performance Management Branch, Child Care Delivery Branch, Finance.

· Liaise with external stakeholders including childcare providers and early childhood educators.

Additional information to suppliers

Per worker model below this is primarily a remote position with potential of working some days onsite.

Working Hours:

• Standard Hours of work are 08:15 – 16:30 Alberta time, Monday through Friday excluding holidays observed by the Province.

Notes on Location:

Forestry building St NW, Edmonton, AB T5K 2M4

Residency Requirement:

Resource must reside in Canada for the duration of the contract.