Operations Manager-Cplx Proc

2 days ago

Calgary, Alberta, Canada Mphasis Full time

Role description

Role: Payroll Director

Location: Calgary/Toronto- Canada

Who are we looking for?

We are looking for someone with Payroll/ Helpdesk expertise to perform due diligence activities & manage new transition effectively.

Required Skills & Qualifications:

  • Bachelor's degree in business, accounting, finance, or related field.

  • 5+ years' experience in payroll processing and administration.

  • Expertise in federal and state payroll tax laws and regulations.

  • Proficient in Microsoft Office, with aptitude to learn new software and systems.

  • Solid understanding of consulting principles/ duties.

  • Excellent analytical, problem-solving, and decision-making skills.

Duties & Responsibilities:

  • Review Current payroll process and complete due diligence of the payroll process.

  • Due Diligence

  • Map the current processes, volumes, staffing, and validate estimates of staffing requirements.

  • Identify improvement opportunities.

  • Recommend improvements to streamline processes.

  • Evaluate current SLA performance and map the current performance standards.

  • Recommend improvements to meet the client service levels.

  • Evaluate current health of the process and identify pain points and improvement opportunities.

  • Analyze and identify risks for delivery, revenue, SLA and recommend fixes.

  • Work with the customer to evaluate current SOP adequacy and either create/update SOP's and procure customer sign offs.

  • Help in evaluating current baselines for expected SLA and work with Mphasis to measure and track current SLA's/performance standards.

Behavioral Skills
:

  • Analytical thought process

  • Positive attitude

  • Listening Skills

What's in for you?

  • At Mphasis, we promise you the perfect opportunity of building technical excellence, understand business performance and nuances, be abreast with the latest happenings in technology world and enjoy a satisfying work life balance.

  • You get an open and transparent culture along with freedom to experimentation and innovation

Who are we?

Mphasis is a leading IT solutions provider, offering Applications, Business Process Outsourcing (BPO) and Infrastructure services globally through a combination of technology knowhow, domain, and process expertise. Over the years we have left an indelible impression in the IT solutions domain with an impressive clientele and an extensive global presence. The accolades we have been garnering can be attributed to our undeterred focus in delivering quality solutions across verticals that meet the challenging requirements of our esteemed customers. Our integrated solutions offering is aimed at creating value for our customers, helping them in improving their business processes with minimum hassles and capital outlays.

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