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Service Navigator

3 weeks ago

Edmonton AB TJ X, Canada Open Door Group Full time

Open Door Group (ODG), a trailblazing non-profit organization serving communities across Canada, is looking for a Service Navigator to join our team

Open Door Group's Edmonton Pathways Program is launching and we're building an energetic new team to help job seekers with diverse abilities connect to meaningful, rewarding employment. This is your chance to be part of an exciting start up - shaping a brand-new office, building community connections, and creating real impact. Join us in making a difference and opening doors to limitless possibilities.

Status: Full-Time, Permanent

Hours of Work: 36 Hours per week

Salary: $30.00 to $31.00 per hour

Location: The primary work location for this position will be in-person, in downtown Edmonton.

Anticipated Number of positions: 2

Anticipated Start Date: January 5, 2026

Posting Closing Date: November 23, 2025

Service Navigators work independently and collaboratively with clients, colleagues and other service providers in the community to offer integrated support to clients through real-time connection with services.

The Service Navigator works with clients directly to identify and set personalized life stability goals and develop a roadmap forward together. The Service Navigator will be the primary connection between clients and community service teams, including mental health support, housing assistance, food security programs, and additional wraparound employment supports. Rather than taking a directive role, the Service Navigator engages the client as a full partner in the process by fostering personal agency and encouraging the client to take ownership of their journey at a pace that feels manageable and respectful of their lived experiences.

Why Open Door Group?

Champion of Great Workplaces: ODG proudly holds the title of one of Canada's Certified Great Places to Work, fostering a culture of compassion and authenticity. Join a team that values your unique contribution and believes in the boundless potential of every individual.

Competitive Compensation and Benefits: As a Certified Living Wage Employer, ODG is committed to offering more than just a job. Enjoy a comprehensive benefits package which includes an RRSP matching opportunity. Invest in your future with our professional development fund. Pursue courses, workshops, or certifications to enhance your skills and advance your career.

Community Impact: Be part of an organization that goes beyond the conventional, providing tailored employment services to build strong workforce ecosystems and thriving communities. Your work will directly contribute to the social and economic well-being of the community.

What you bring to the position:

Qualifications:

  • Completion of Social Services Diploma, or related education
  • Minimum two years of recent, related experience
  • Class V Driver's License and access to a reliable, personal vehicle.
  • Non-Violent Crisis Intervention Training (can be acquired after hire)
  • Certificates in CPR and First Aid
  • Naloxone Training
  • Training in Trauma-Informed and Motivational Interviewing Practices considered an asset.
  • Satisfactory Criminal Record Check for working with Vulnerable Populations

    Or an equivalent combination of education, training, and experience

    Or other Qualifications determined to be reasonable and relevant to the level of work

Key Attributes for Success

  • Demonstrated commitment to Open Door Group mission, vision and values
  • Ability to take initiative, solve problems and adapt to change
  • Knowledge of Disability, Equity, and Inclusion (DEI) principles
  • Understanding of the human rights code and relevant laws
  • Knowledge of current social issues related to homelessness, mental health and substance use
  • Knowledge of harm reduction and psychosocial rehabilitation principles
  • Ability to promote positive change and independence
  • Conflict resolution and crisis intervention skills
  • Strong ethical and personal boundaries
  • Demonstrated knowledge of community resources

Communication and Interpersonal Skills

  • Ability to communicate effectively, both verbally and in writing.
  • Ability to foster positive relationships with individuals from diverse backgrounds, and with
  • complex needs. Ability to observe, recognize, and respond appropriately to changes in clients
  • Ability to resolve conflicts diplomatically and maintain composure under pressure
  • Strong crisis intervention skills
  • Ability to build strong client relationships, fostering trust, engagement and motivation for skill development and employment
  • Strong interpersonal and relationship-building skills to foster positive partnerships with employers, community service providers, and other stakeholders
  • Ability to work independently and in cooperation with others as part of a team

Organizational & Technical Skills

  • Ability to meet deadlines, manage a high-volume caseload, and work under pressure while maintaining quality, customer-centered service.
  • Time management skills combined with ability to prioritize, strong organizational skills and attention to detail necessary.
  • Attention to detail and accuracy in maintaining client records.
  • MS Office and database skills
  • Demonstrated ability to effectively leverage virtual platforms, including ZOOM and Teams, to deliver high-quality online presentations
  • Strong typing skills (60wpm)
  • Proficiency in operating standard office equipment

Open Door Group values diversity and is committed to providing an inclusive work environment. We are looking for qualified individuals who represent, at all job levels, the diversity of the people we serve and encourage applications from Indigenous peoples, individuals of all genders and sexual orientation, origin and ethnic affiliations, disability, age, and religion

We strive to ensure an accessible experience for candidates. If you require an alternative method to submit your application, please contact us toll-free at and ask to speak with an HR representative, or you can email us at

Only shortlisted candidates will be contacted.

Thank you for your interest in joining the Open Door Group team