Client Services Navigator

6 days ago

Edmonton, Canada Catholic Social Services Full time

**_Catholic Social Services is currently recruiting for one (1) Full-Time Client Services Navigator position at 37.5 hours per week in Edmonton, AB. _**

**Job Summary**:
As a Client Services Navigator with our Immigration and Settlement Services (ISS) team, you will determine clients’ needs, connect them to appropriate programs and services, foster collaborative working relationships with internal and external stakeholders, and stay informed about available community resources.

**Job Duties**:

- Provide information about available programs and services to clients and respond to inquiries from the public
- Determine clients’ needs and connect them with appropriate programs and services
- Book client appointments (e.g., to receive language assessment and/or settlement services)
- Ensure that clients’ files are accurate and complete
- Keep up to date with community resources and services
- Maintain collaborative working relationships with programs within ISS and with external community service providers and organizations
- Attend staff meetings and participate in staff development opportunities
- Perform other related duties as required

**Qualifications and Skills**:

- Diploma/Degree in Human Services or equivalent, and minimum 2 years of experience working with newcomers to Canada
- Equivalent combinations of education and experience may be considered
- Ability to fluently speak a second language is an asset
- Awareness of and sensitivity towards those with diverse needs
- Problem solving, critical thinking, and appropriate judgement skills
- Strong collaboration and interpersonal skills
- Able to work independently in a fast-paced environment with limited supervision

**What We Offer**:

- The compensation for this position is $25.17 to $28.34 per hour based on qualifications and experience.
- Flexible benefit options when eligible.
- Work within a highly collaborative, team-oriented organization, where your ideas are heard, and you can see your impact daily.

**About Catholic Social Services**:
CSS is an established Agency that is guided by faith to care for and bring hope to people in need with humility, compassion and respect. With more than 50 years of service delivery, Catholic Social Services is one of the largest multi-function social services agencies in Canada, with more than 1800 staff, and hundreds of volunteers delivering 130+ programs throughout Central Alberta and Edmonton.

We welcome and celebrate the diversity of our employees and volunteers who choose to work with our Agency in support of our mission, values, and principles. We employ and serve people of all faiths, or no faith, while respecting all backgrounds and experiences.

**Our values are at the core of everything we do**
- **Humility**:We acknowledge with gratitude our human abilities and limitations. We demonstrate humility by doing the best that we can with the resources that we have.
- **Compassion**:We** **respond to people in need with love. We demonstrate our compassion by caring for people without judgment and without condition.
- **Respect**:We demonstrate our respect by being personally present, open and attentive to those we care for and by honouring their dignity and freedom.

**How to Apply**:

- We embrace diversity and offer equal opportunities to all qualified applicants regardless of origin, culture, ethnicity, age, ability, gender identity and people of faith or no faith._

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