Operations Coordinator

6 days ago

Toronto, Ontario, Canada heel boy Inc. Full time $40,000 - $50,000 per year

Company Overview

heel boy is a Toronto-based fashion footwear retailer with over 26 years of experience curating sought-after and emerging brands. With two retail locations and a growing ecommerce presence, we're known for blending personal style, community, and exceptional customer service.

For more about us, you can visit or check us out on Instagram @heelboy

Role Summary

We're looking for a hands-on, detail-driven
Operations Coordinator
to support daily warehouse operations and key logistics functions across retail and ecommerce. This role plays an important part within our operations team, ensuring efficiency, accuracy, and a seamless flow of goods across all channels. The Operations Coordinator will help guide 1–3 warehouse team members and collaborate closely with buying, ecommerce, and customer service departments.

If you're career-focused and excited about ecommerce operations, we want to hear from you

Job Description

Reporting to the Senior Manager, Logistics and Warehouse Operations and working closely with cross-department leaders, you will:

  • Lead and coordinate daily warehouse activities — receiving, order fulfillment, and inventory management
  • Oversee vendor POs, replenishments, returns, and ensure on-time delivery
  • Maintain accurate inventory data across Shopify, Lightspeed, ChannelAdvisor, and ShipStation
  • Monitor logistics KPIs and implement process improvements to enhance accuracy and speed
  • Manage customer returns and ensure timely refunds or exchanges
  • Support seasonal planning and logistics forecasting
  • Liaise with vendors, carriers, and internal teams to troubleshoot and resolve issues
  • Ensure workplace safety and continuous improvement across warehouse operations

Qualifications

  • Bachelor's degree or college diploma in Business, Supply Chain, Data Analysis or related field preferred
  • 1–2 years of experience in operations, warehouse, or logistics (retail/ecommerce preferred)
  • Proven leadership or supervisory experience
  • Proficiency with Shopify, Lightspeed, ChannelAdvisor, and ShipStation (ERP experience an asset)
  • Strong Excel and data analysis skills
  • Excellent communication, organization, and problem-solving abilities
  • Ability to thrive in a fast-paced, team-oriented environment

Compensation & Benefits

  • Salary Range: $40,000–$50,000 annually, based on experience
  • Health care
  • Generous employee discounts
  • A fun, collaborative environment
  • Career advancement opportunities and mentorship
  • Casual dress

Join our team and be a part of our exciting journey Apply now to become a valued member of Heel Boy.

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