Coordinator, Retail Operations

At Silk & Snow, we create products that turn your house into a home. We help bring affordable luxury to our customers every day by providing them with meticulously crafted and manufactured sleep products that elevate your personal sanctuaries and give you the rest you deserve.

We make every decision by following three principles. We always use better materials, ensure that every product is thoughtfully manufactured, and above all, ensure transparency in everything we do. We're proud of our products, and we want to give our customers the confidence to know that they are purchasing better products for their family, their home and the planet.

Description D'emploi
Silk & Snow is a Toronto-based retailer of responsibly made sleep essentials with a frictionless Customer Experience. We are seeking an individual who is extremely driven and customer-focused to help us deliver a best-in-class retail experience. We're hiring a Retail Operations Coordinator to support the day-to-day operational success of our growing store network. You're someone who thrives on retail excellence, loves cross-functional problem-solving, and enjoys being hands-on, organized, and eager to grow within a fast-paced environment.

This is a local/hybrid position based out of our Toronto office.

Why our team members enjoy working at Silk & Snow:

• We prioritize diversity and inclusivity in our company culture
• Growth opportunities with a big emphasis on hiring from within
• You will be exposed to a streamlined training process and receive guidance and support that will set you up for success during and after training
• You can access our LinkedIn learning platform with lots of free courses taught by experts in various languages
• We offer a competitive benefits package, which includes but is not limited to medical, dental, and vision. Additionally, we offer paid time off
• Employee discount on all products with free mattress and bedding items after 3 months
• Make a meaningful impact on our customers' sleep habits, contributing to their overall well-being
• We foster a healthy work-life balance with our company's supportive environment
• This is not just a job but a CAREER with potential opportunities for growth and advancement

In This Role You Will

The Retail Operations Coordinator will work closely with the Manager of Retail Operations and serve as the key point of contact for Silk & Snow stores, supporting operations, launches, and general maintenance.

• Act as the primary contact for daily operational inquiries from assigned stores
• Coordinate with various internal teams (CX, IT, supply chain, visual merchandising, etc.) to action store-level needs
• Communicate promotional details, signage plans, and launch information to stores and follow up to ensure timelines are met
• Support store openings and product launches by organizing and validating in-store execution (e.g., signage, layouts, merchandising)
• Collect photos/audits from store teams and review them for compliance with brand standards, providing feedback when needed
• Track replenishment needs and coordinate non-SKU'd item restocks (e.g., shopping bags, stickers, footpads)
• Monitor adherence to SOPs, manage checklists, and fl ag deviations to the Manager of Retail Operations
• Redirect operational issues or inquiries to the appropriate team and follow through until resolution
• Gather fi eld feedback to help optimize processes, improve launch execution, and inform larger strategic decisions

Who You Are

• 1–3 years of experience in retail operations, retail coordination, or project management (experience in a retail network or multi-store environment is a plus)
• Strong written and verbal communication skills
• Detail-oriented and comfortable managing competing priorities in a fast-paced environment
• Skilled at relationship building and cross-functional coordination
• Self-motivated, proactive, and capable of working independently while following through on execution
• Proficient in Google Workspace, especially Sheets and Docs
• Familiarity with project management tools and Shopify/Storis & Fulfi l.io is a plus

You don't meet every single qualification and requirement? At Silk & Snow, we're all about creating a diverse and welcoming workplace. So, if you're enthusiastic about this job but don't meet every