Human Resources Manager

POSITION:
Human Resources Manager

DEPARTMENT: Human Resources

REPORTING TO: General Manager

POSITION TYPE: Full-Time, On-Site

Position Overview

The
Human Resources Manager
is responsible for overseeing the daily operations of the hotel's Human Resources function. This role ensures that all Human Resources practices are aligned with hotel policies, labour legislation, and best practices in the hospitality industry. The
Human Resources Manager
will serve as a trusted advisor to managers and employees, providing support in areas such as recruitment, employee relations, training and development, company culture, performance management, and compliance.

This position requires adherence to the highest standards of professionalism, integrity, and ethical conduct. The
Human Resources Manager
must consistently demonstrate sound judgment, discretion, and impartiality while fostering trust throughout the organization at all levels.

Key Responsibilities

Recruitment & Staffing

• Manage full-cycle recruitment, including job postings, candidate screening, interviews, reference checks, and onboarding.
• Partner with department heads to understand staffing needs and ensure timely placement of qualified candidates.
• Maintain effective recruitment pipelines and foster strong relationships with hospitality schools, recruitment agencies, and industry partners.

Employee Relations & Engagement

• Serve as the primary contact for employee relations matters, ensuring concerns are handled fairly, confidentially, and in line with company policies.
• Foster a positive workplace culture that aligns with the hotel's mission, vision, purpose statements and guiding principles.
• Develop and oversee employee recognition, engagement, and retention programs to foster a positive work environment.

Union Relations

• Serve as a liaison between hotel management and union representatives/stewards, fostering professional and respectful working relationships.
• Support the administration of collective bargaining agreements and ensure compliance with contractual obligations.
• Address grievances and disputes in collaboration with union representatives, ensuring timely and constructive resolution.
• Guide managers on union-related policies, procedures, and best practices.
• Participate in labour-management meetings and maintain open communication channels to promote a collaborative work environment.

Hotel Service Culture (in Partnership with the General Manager)

• Mission:
  Ensure Human Resources practices and employee experiences align with the hotel's mission of delivering exceptional guest service and long-term success.
• Vision:
  Collaborate with the General Manager to embed the hotel's vision into training, leadership development, and staff communications.
• Purpose:
  Drive a people-first culture where every employee understands their role in contributing to the hotel's purpose of creating memorable guest experiences and sustainable growth.
• Guiding Principles:
  Partner with leadership to integrate the hotel's guiding principles into daily operations, performance standards, and recognition programs, ensuring consistency across all departments.
• Service Culture Reinforcement:
  Champion service excellence by promoting values of respect, accountability, teamwork, and innovation in all Human Resources initiatives.

Performance Management

• Work with the General Manager to support managers in setting clear goals, conducting performance appraisals, and providing feedback.
• Guide leaders on performance improvement plans and employee development initiatives.
• Identify training needs and coordinate ongoing learning and development programs for staff.

Compliance & Policies

• Ensure compliance with local labour laws, employment standards, and workplace safety regulations.
• Maintain accurate and confidential employee records.
• Regularly review, update, and communicate Human Resources policies and procedures.

Health, Safety & Wellness

• Partner with leadership and safety committees to implement workplace health and safety initiatives.
• Coordinate return-to-work programs and accommodations where needed.

Human Resources Administration & Reporting

• Maintain Human Resources systems and ensure data accuracy for headcount, turnover, and other Human Resources metrics.
• Prepare reports for management on Human Resources activities, trends, and recommendations.

Qualifications & Experience

• Bachelor's degree in Human Resources, Business Administration, or related field (CHRP designation or working towards certification preferred).
• Minimum 3–5 years of progressive Human Resources experience, preferably within hospitality or service industries.
• Strong knowledge of employment legislation, Human Resources best practices, and unionized workplace environments.
• Experience in recruitment, employee relations, training, and Human Resources systems.
• Proven ability to handle sensitive information with discretion.

Skills & Competencies

• Proficiency in Office 365 is required.
• Knowledge of Human Resources information systems preferred.
• Excellent interpersonal and communication skills, with the ability to build trust and credibility.
• Maintaining clear professional boundaries is essential; personal relationships with staff or management that could compromise fairness, objectivity, or organizational standards are not permitted.
• Strong problem-solving, conflict resolution, and mediation abilities.
• Highly organized, detail-oriented, and able to manage multiple priorities.
• Service-driven mindset with a focus on employee and guest satisfaction.

Working Conditions

• Standard office hours, Monday through Friday, with occasional need to work evenings or weekends, depending on operational requirements.
• This is an on-site position based at the hotel and requires a consistent presence in the office; remote or work-from-home arrangements are not applicable.
• The role requires the ability to manage multiple priorities in a fast-paced hospitality environment, which may involve periods of high pressure and stress.
• Active involvement in hotel operations, engaging with employees across all departments to maintain visibility and accessibility.