Welfare Trust Administration Lead

The Welfare Trust Administration Lead supports the effective administration and daily operations of the Welfare Trust Fund. In a supporting role to the Trust Fund Administrator, the successful candidate assists in ensuring regulatory compliance, coordinating with service providers and Third-Party Administrators and leading and supporting the Fund Office team. The position involves ensuring that members and employers are served efficiently and professionally while adhering to relevant regulations and requires strong organizational, financial, communication, and leadership skills.

Key Responsibilities

1. Benefit Plan Administration

• Assist Trust Fund Administrator in administering Multi-Employer Welfare Trust Fund.
• Work independently and report directly to the Trust Fund Administrator.
• Liaise with insurance carriers, third-party administrators, and plan providers.
• Monitor contributions and claim payments to ensure accuracy and compliance.

2. People and Culture

• Provide leadership to employees through effective coaching, guidance, and ongoing development.
• Support Trust Fund Administrator with recruitment, performance management, and progressive discipline.
• Organize team building events and workshops.
• Communicates organizational values consistently to reinforce a positive workplace culture.

3. Trust Fund Operations

• Support the development and implementation of Fund policies and procedures.
• Assist in preparing reports, meeting materials, and documentation for Trustees and auditors.

3. Financial & Compliance Support

• Assist with financial reconciliations, billing reviews, and monthly reporting.
• Ensure activities comply with trust agreements, collective bargaining terms, and relevant regulations.

4. Member and Employer Support

• Respond and resolve escalations from plan members and employers.
• Audit and troubleshoot issues related to eligibility, coverage, claims, and payments.
• Oversee the monthly and semi-annual distribution of Vacation Pay to members.
• Process Life, Accidental Death and Dismemberment, Late Entrant, Special Dependant, and Waiver of Premium applications.

5. Administrative & Office Support

• Prepare correspondence, notices, and communications to members and employers.
• Assist in the preparation for Trustee meetings and employment related events.
• Perform other duties as assigned.

Required Qualifications

• Bachelor's degree in Business Administration, Human Resources, Public Administration, Finance, or a related field.
• Minimum two years experience in Multi-Employer Health and Welfare Benefit Plan Administration or related field.
• Minimum two years of experience in a team leadership or supervisory role essential.
• GBA or CEBS designation (or willing to obtain).
• Strong proficiency with Microsoft Office and financial software are essential.
• Knowledge of MS Access, and data analytics are assets.

Skills & Competencies

• Strong organizational and time management skills with the ability to evolve in a dynamic environment with varying priorities.
• Demonstrated mathematical aptitude.
• Strong attention to detail and accuracy.
• Excellent written and verbal communication skills in French and English.
• Strong customer service orientation with problem-solving capability.
• Ability to work independently and as part of a team.
• A high degree of integrity, confidentiality, professionalism, discretion, and judgment.
• Proactive self-starter with strong initiative and a goal-oriented mindset.

Work Environment

• Full-time on-site presence is required.
• Ability to work extended hours as needed.
• Interaction with participants, employers, vendors, and service providers.
• Potential travel for business purposes.

Compensation Package

• Extended Health Care, Dental, and Legal benefits premiums fully employer paid.
• Above average Pension Plan with contributions fully employer paid.
• Mental Health programs and support for you and your family.
• Assistance for the completion of CEBS designation.
• Competitive salary of $80,000 to $95,000 annually.
• Expected start date March 2, 2026 (can be sooner if preferable).

Job Types: Full-time, Permanent

Pay: $80,000.00-$95,000.00 per year

Benefits:

• Casual dress
• Company events
• Company pension
• Dental care
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• Store discount
• Tuition reimbursement
• Vision care
• Wellness program

Work Location: In person