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People & Culture Coordinator

2 weeks ago

Vancouver BC VC E, Canada Pan Pacific Vancouver Full time
POSITION SUMMARY

We are looking for a results-driven individual who is ready to kick-start their career in Human Resources in a true generalist capacity and be able to positively engage and influence others through their exceptional interpersonal skills. Reporting to the Director of People & Culture, this position will provide reception coverage for the department and be the first point of contact for all associates and external candidates.

This position will be integral in supporting the Director in developing and maintaining systems and controls for general HR systems and processes, employee initiatives, recruitment, onboarding, and Occupational Health and Safety programs. This role will require the individual to work with a sense of urgency, juggle multiple priorities, be creative, while still providing a high level of service to the Pan Pacific Vancouver associates.


KEY RESPONSIBILITIES

The key responsibility of the People & Culture Coordinator is to provide general confidential administrative support to the Director and the P&C team in various areas of accountability and to be a positive first point of contact for the Hotel associates. Responsibilities include, but are not limited to:

  • Qualifies and responds to all inquiries in a timely manner (telephone, email, face-to-face).
  • Develop effective, time-efficient and service-focused administrative systems and procedures to manage the administration workload of the P&C department.
  • Manages P&C office administrative requirements and files, including reception coverage, associate files, HRIS data entry, ordering office supplies etc.
  • Communicates clearly and in a positive manner with all associates, and is able to respond to general inquiries relating to an associate's employment, or external candidates regarding potential employment with the Hotel.
  • Prepares and analyzes reports for various operational needs from HRIS (i.e certificate and license expiration, average hours worked, training and development needs).
  • Manages and maintains all P&C-related notice boards and communications.
  • Prepares and distributes general and confidential correspondence and/or documents related to P&C.
  • Participates in and coordinates the administration of the recruitment process (i.e. pre-screening, job postings, preparation of interview guides, interviewing, references, regret letters, sign-on administration, onboarding, and orientation).
  • Build relationships with schools to assist in attracting exceptional hospitality students and coordinate and conduct tours for students and other groups. Manages the Hotel internship and work experience program.
  • Assists and coordinates all associate relations programs, associate discount programs, and associate communications (i.e. accommodation requests).
  • Manages all internal associate recognition programs, including both performance and service recognition.
  • Leads the organization and coordination of Associate events/programs, including charity events to foster enthusiasm and loyalty (i.e. Annual Associate Thank You Day Events, Children's Christmas party, Anniversary party, Vancouver Tourism Challenge, and Tourism Awards…).
  • Provides relief coverage to the Benefits and Disability Manager, ensuring the administration of all processes continues to run smoothly (including incident investigations, Return-to-Work Program and claims administration)
  • Perform other generalist duties and special projects as requested from time to time.

COMPETENCY PROFILE

The successful candidate will be a self-motivated Human Resources professional who has the ability to accomplish tasks efficiently and with a high level of accuracy. This position will require the candidate to work independently and within a team environment and be creative and a strong communicator.

SELECTION CRITERIA
Qualifications and Technical Experience
  • Demonstrated commitment to develop a career in the field of Human Resources through post-secondary education in Human Resources, or equivalent experience.
  • Experience with HRIS, such as ADP Workforce Now, is an asset
  • Proven understanding of human resources concepts, principles, theories and practices and relevant legislation.
  • Two years' work experience in a service-based industry, and have a strong understanding of inter-departmental & guest service. Experience in Human Resources is preferred.
  • Solid work experience in setting up and managing effective administrative procedures and programs is essential, as is experience organizing events.
  • Apply their creativity to their work responsibilities.
  • Proven written and verbal communication skills with demonstrated experience in producing professional documents and communication.
  • Proficient in Microsoft Office.