Bilingual Customer Service

ob Description

Bilingual Customer Service & Warehouse Associate (Mandarin)

Location: No 6 Rd, Richmond, BC V6V 1P6

This is a full-time position – up to 37.5 hours a week with a working schedule during Monday to Friday business hours with infrequent evenings and weekends coverage.

About Us

We are one of Europe's largest DS companies in the health, fitness, and beauty sectors. For over 30 years, we have maintained a commitment to excellence in developing, manufacturing, and distributing premium products.

At our regional branch in Richmond, BC, we are seeking a dynamic and detail-oriented Bilingual Customer Service & Warehouse Associate who speaks fluent Mandarin and English. This is a combined customer-facing and operational role where you will interact directly with clients while managing warehouse functions. If you thrive in a fast-paced, collaborative environment and enjoy a balance of customer service and hands-on inventory work, this position is perfect for you.

Key ResponsibilitiesCustomer Interaction and Support

• Welcome and assist walk-in customers, helping them place orders, resolve inquiries, and provide personalized support.
• Respond promptly and professionally to phone calls and emails, addressing account-related questions and concerns.
• Actively listen to customers, demonstrating empathy and understanding, ensuring issues are resolved efficiently.
• Provide information on products, promotions, and services to ensure customer satisfaction.

Order Processing, Fulfillment, and Warehouse Operations

• Accurately process customer orders using our internal software system.
• Prepare and securely package orders for pick-up, ensuring accuracy and quality.
• Accept and check incoming product deliveries, verifying quantities and product condition.
• Organize and maintain warehouse inventory, ensuring items are properly labeled, stored, and easily accessible.
• Monitor and maintain sufficient stock levels, restocking shelves and storage areas as required.
• Conduct regular inventory counts and reconcile any discrepancies.

Account Management and Administrative Tasks

• Maintain and update customer profiles and account information in the database.
• Assist customers with account-related questions, including billing inquiries, commission statements, and payment adjustments.
• Reconcile sales reports, verify order accuracy, and provide data insights as needed.

Collaboration and Continuous Learning

• Partner with sales, marketing, and distribution teams to stay informed about new products, services, and company policies.
• Contribute to team meetings, sharing feedback and customer insights.
• Participate in regular training sessions to enhance product and operational knowledge.

QualificationsLanguage Skills

• Fluent in both Mandarin and English, with strong verbal and written communication skills.

Education and Work Experience

• High school diploma or equivalent (required).
• 1–2 years of professional experience in customer service, warehouse operations, or retail.

Technical and Administrative Skills

• Proficiency with MS Office (Word, Excel, Outlook) and ability to learn new software quickly.
• Strong organizational skills with attention to detail and accuracy in data entry and order handling.
• Comfortable using technology to manage inventory and customer records.

Personal Attributes

• Friendly, approachable, and professional demeanor.
• Reliable, self-motivated, and able to work independently as well as part of a team.
• Strong time management skills with the ability to handle multiple tasks efficiently.

Additional Requirements

• Willingness to undergo a background check.

What We Offer

• Dynamic Work Environment: A collaborative and supportive team in a growing market.
• Comprehensive Benefits: Industry-leading health and dental benefits at no cost to employees.
• Professional Development: Opportunities to learn and grow within an internationally recognized company.
• Inclusive Culture: We value diversity and provide accommodations during the recruitment process.
• Additional Perks: Flexible work days, free products, team-building events, and more.
• Competitive Compensation: $19.50-$21.50 per hour, based on qualifications and experience.

Job Type: Full-time

Pay: $19.50-$21.50 per hour

Expected hours: 37.5 per week

Benefits:

• Dental care
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Paid time off

Language:

• Mandarin (required)

Work Location: In person