Customer Service

1 day ago

Richmond, British Columbia, Canada Shaws Immigration Inc. Full time $36,000 - $60,000 per year

Role Overview

We are seeking a proactive, detail-oriented Customer Service to join our Richmond office.

This role combines General Customer Services and Administrative Assistant duties — ideal for someone who enjoys organization, communication, and being the first point of contact for clients and visitors.

The successful candidate will be in English (bilingual is an asset) and play a key role in maintaining smooth office operations and client communications.


Key Responsibilities:

Customer Service & Client Support

· Respond to client inquiries via email, phone, and online platforms in a professional and timely manner.

· Provide clear information regarding application processes, required documents, timelines, and next steps (non-legal guidance only).

· Assist walk-in clients and scheduled appointments with check-in procedures and basic information requests.

· Maintain a high level of customer care, empathy, and communication sensitivity for clients from diverse cultural backgrounds.

Administrative & Case Support

· Support immigration consultants with collecting, organizing, and reviewing client documents.

· Update client files, case notes, and communication logs in the CRM or internal database.

· Assist with preparing standard forms, templates, and checklists under consultant supervision.

· Monitor email inboxes and distribute messages to the correct teams or consultants.

· Schedule consultations, follow-up calls, and document submission appointments.

Client Care & Follow-Up

· Send reminders to clients about missing documents, deadlines, and upcoming appointments.

· Follow up on basic application status inquiries with internal team guidance.

· Provide updates to clients based on consultant instructions.

Other Duties

· Participate in internal training on immigration procedures, workflows, and new company policies.

· Assist in improving client service procedures, FAQs, and communication templates.

· Support company events, workshops, or webinars when required.


Qualifications:

· Fluency in English — spoken and written.

· Must be legally eligible to work in Canada (Citizen, Permanent Resident, or valid Work Permit).

· Minimum 2 years of administrative or office support experience, including reception duties.

· Strong organizational and multitasking skills, with attention to detail.

· Excellent communication and customer service skills.

· Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint).

· Professional appearance and attitude with a focus on teamwork and confidentiality.


Additional Requirement

As part of our pre-employment process, all successful candidates will be required to complete a Criminal Record Check prior to final confirmation of employment. Please note that the cost of the Criminal Record Check is the responsibility of the successful candidate.


How to Apply:

Please submit your resume and cover letter (in English and Chinese) highlighting your relevant experience and bilingual skills to

Include your legal work status in Canada in the application.

We thank all applicants for their interest; only those selected for an interview will be contacted.

Job Type: Full-time

Pay: $18.00-$23.00 per hour

Benefits:

  • Extended health care

Work Location: In person

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