Assistant Branch Manager

3 days ago

Sarnia, Ontario, Canada Langs Bus Lines Limited Full time $60,000 - $90,000 per year


ABOUT US

For over 50 years, we have been a
recognized leader in school bus transportation throughout Southwestern Ontario.
Our commitment to the communities where we live and work - combined with our progressive
customer service approach and investment in innovation - has made this
possible.

Langs Bus Lines Limited proudly
operates one of the largest fleets of electric school buses in the region,
reflecting our commitment to environmental sustainability, operational
efficiency, and the future of student transportation.

We are now accepting applications
from current Langs employees interested in joining our Lambton leadership team
as Assistant Branch Manager.

THE OPPORTUNITY

Reporting to the Branch Manager,
the Assistant Branch Manager plays a key role in the effective day-to-day
operation of the Lambton Branch. This position supports branch leadership,
driver engagement, customer service activities, and administrative functions to
ensure safe, reliable, and efficient student transportation services.

Key responsibilities include:

Supporting
the Branch Manager in coordinating route coverage, managing daily driver
activity, and ensuring consistent operational execution.Assisting
with communication to drivers, office staff, shop personnel, schools,
parents/guardians, and other stakeholders.Responding
to, or triaging, inquiries received by phone or email; ensuring issues are
escalated or resolved appropriately and efficiently.Assisting
with investigations related to school bus incidents, collisions, and customer
concerns; following established procedures and safety protocols.Supporting
driver staffing initiatives including recruitment follow-up, onboarding
coordination, referral programs, and driver engagement activities.Assisting
with monitoring attendance, performance, and conduct of branch staff;
participating in coaching, documentation, and progressive discipline processes
as appropriate.Supporting
charter administration including booking, dispatching, and ensuring accurate
trip summaries for payroll and invoicing purposes.Helping
track operational expenditures and home-to-school route changes to support accurate
invoicing and reporting. Assisting
with payroll preparation, data verification, and approvals.Preparing
reports, spreadsheets, and data summaries as required by the Branch Manager or
management team.Providing
onsite support during peak operational periods, emergencies, or service
disruptions.

WHAT WE NEED

Post-secondary
education in business, transportation, logistics, or an equivalent combination
of education and experience.Previous
experience in transportation, dispatch, operations, administration, or customer
service is considered an asset.Working
knowledge of Ministry of Transportation regulations, the Highway Traffic Act,
and school transportation operating requirements is an asset. Strong
organizational and time-management skills with the ability to prioritize,
multitask, and maintain accuracy in a fast-paced environment. Exceptional
communication and interpersonal skills with the ability to build strong working
relationships with drivers, school officials, parents, and colleagues.Demonstrated
ability to respond calmly, professionally, and decisively during time-sensitive
or escalated situations. Proficiency
with MS Office applications, including Excel, Word, and Outlook; ability to
learn internal systems and databases.Strong
problem-solving skills and the ability to adapt to changing operational needs.Ability
to handle confidential and sensitive information with discretion.Flexibility
to work varied hours based on operational requirements.

APPLICATION DETAILS

We are welcoming applications
from both internal and external candidates.

If you would like to be considered,
please apply by December 5, 2025 at 4:00 pm.



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