Medical Receptionist

1 week ago

North York ON MM J, Canada The Physio Approach Full time $35,000 - $50,000 per year

The Physio Approach is a Physiotherapist-owned private practice, operating in the heart of North York. We are a team consisting of Physiotherapists, Sports Physician and Massage Therapists. We have a growing reputation of providing exceptional patient-centered care. We have developed strong relationships with orthopedic surgeons, physiatrists, and family doctors, and focus on collaborative care to efficiently rehab our patients.

We are currently looking for a friendly, enthusiastic, and motivated individual to join our team as a part-time Client Care Coordinator/Receptionist, with the potential to become full-time. The ideal candidate will need to demonstrate exceptional communication skills, show initiative, be detail-oriented and the ability to adapt in a fast-paced environment. This is an excellent opportunity for someone wanting to join a growing healthcare organization and build their career.

HOURS:

Tuesday and Thursday 10:00am-6:00pm

DUTIES AND RESPONSIBILITIES:

  • Manage reception area and patient flow, greeting and checking patients in as they arrive
  • Coordinate and schedule patient appointments efficiently and accurately, and ensuring practitioners stay on schedule by notifying of patients arrival
  • Answer phone calls and respond to inquiries or direct calls to the appropriate staff member
  • Collect and update patient information, including insurance details and medical history
  • Verify insurance coverage and process insurance claims
  • Assist with billing and payment processing, including billing to third party insurance companies through various portals and WSIB insurance claims
  • Coordinate between referring physicians and staff
  • Handling incoming faxes and scanning appropriate reports, charts and other documents correctly into patients charts
  • Maintain patient accounts by obtaining, recording and updating personal and financial information while adhering to confidentially procedures
  • Responding to online appointment requests in a timely manner
  • Completing confirmation calls/emails
  • Daily, Weekly & Monthly Balancing & Reports
  • Other administrative tasks (manage office supplies and inventory, cleaning etc)
  • Creating marketing and social media content

QUALIFICATIONS:

  • 2 years of previous receptionist/administrative experience at Physiotherapy clinic
  • Excellent communication skills both verbal and written
  • Performance oriented
  • Excellent organizational and time management skills
  • Strong attention to detail and organizational abilities
  • Ability to multitask and prioritize tasks in a fast-paced environment
  • Experience using Jane Scheduling System is an asset
  • Knowledge in Telus billing and third party insurance portals, including WSIB, is an asset.
  • Experience using digital media software (such as Canva), Instagram, Facebook is an asset

If you are interested in applying for this position, please email your CV/Resume to

Only candidates that meet all criteria will be contacted. Thank you.

Job Type: Part-time

Pay: $18.00-$20.00 per hour

Expected hours: 15 per week

Benefits:

  • Casual dress
  • Company events
  • On-site gym

Experience:

  • Physiotherapy Reception: 2 years (preferred)

Work Location: In person

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