Service Coordinator
1 week ago
Position Summary
The Service Coordinator is responsible for managing and coordinating service activities between customers, technicians, and internal departments. This role ensures that service requests are scheduled efficiently, work orders are properly documented, and customer needs are met in a timely and professional manner. The ideal candidate will be organized, detail-oriented, and skilled at managing multiple priorities in a fast-paced environment.
Key Responsibilities
- Coordinate and schedule service calls and maintenance visits.
- Communicate with customers to confirm appointments, gather job details, and provide updates on service status.
- Dispatch technicians based on workload, location, and skill set.
- Track service requests, work orders, and job progress to ensure timely completion.
- Maintain accurate records of service activities.
- Review and process completed work orders for billing and documentation.
- Follow up with customers to ensure satisfaction and resolve any service-related issues.
Core Competencies
- Customer Focus
- Organization and Planning
- Communication
- Teamwork
- Accountability
- Adaptability
Working Conditions
- Office environment with regular interaction with field technicians and customers.
- Standard business hours, with occasional flexibility required to meet customer or operational needs.
Job Types: Full-time, Permanent
Pay: From $20.00 per hour
Expected hours: 41.25 per week
Benefits:
- Dental care
- Extended health care
- Life insurance
Work Location: In person
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