Customer Service Manager

1 week ago

Mount Albert, Ontario, Canada Alliance Agri-Turf Inc. Full time

Company Overview

Alliance Agri-Turf is a leading, farmer-focused agricultural retailer dedicated to empowering producers to feed the world for generations. With a network of locations across Central Ontario, we provide agronomic expertise, trusted products, and local service that help growers achieve success season after season. Our culture is built on collaboration, accountability, and a shared purpose—to empower both our customers and our people to thrive.

Role Overview

The Customer Service Manager plays a vital role in delivering an exceptional customer experience at the Mount Albert location. This individual oversees shipping, receiving, and inventory management, ensuring seamless day-to-day operations. They lead and develop the customer service team, promote safety and professionalism, and collaborate closely with sales and procurement to anticipate and meet grower needs.

Key Responsibilities

  1. Oversee all shipping, receiving, and inventory management activities at the location.
  2. Collaborate with Sales Leads and the Procurement Coordinator to plan for seasonal customer needs.
  3. Build, lead, and coach a high-performing customer service team that aligns with AAT's service strategy.
  4. Develop and implement training programs and safe operating procedures consistent with AAT's Health & Safety Plan.
  5. Foster clear, proactive communication among staff and customers.
  6. Maintain facilities and equipment to ensure a safe, organized, and professional work environment.

What Success Looks Like

  • The location is a positive, efficient, and customer-focused environment.
  • Customers express confidence in AAT's ability to service their business.
  • Communication with staff and customers is timely, proactive, and solution-oriented.
  • Team members understand their roles, responsibilities, and expectations.
  • Facilities and equipment are well maintained and consistently operational.

Role Requirements

  • Self-starter with an entrepreneurial mindset and strong customer focus.
  • Experience leading or managing a team.
  • Demonstrated planning, organizational, and problem-solving skills.
  • Excellent interpersonal and communication abilities.
  • Proficient with Microsoft Excel, Word, and Outlook.
  • Understanding of the agricultural industry and agronomic practices (preferred).
  • Ability to identify service gaps and implement effective solutions.

  • Customer Service Representative

    6 days ago

    Mount Forest, Ontario, Canada Salaamart Full time

    Job SummaryWe are seeking a dedicated and enthusiastic Customer Service Representatives to join our team. In this role, you will be the first point of contact for our customers, providing exceptional service and support. Your ability to communicate effectively and handle inquiries with professionalism will be key to ensuring customer satisfaction.Office...

  • Customer Service Representative

    1 week ago

    Mount Brydges, Ontario, Canada Mount Brydges Animal Clinic Full time

    Client Service Representative (CSR) — Veterinary ClinicAbout UsWe are a busy, compassionate veterinary practice dedicated to providing exceptional care to pets and outstanding service to the people who love them. Our team values kindness, teamwork, communication, and a positive client experience from the moment someone walks through our doors.Position...

  • Personal Support Worker

    2 weeks ago

    Mount Albert, Ontario, Canada Cogir Senior Living Canada Full time

    Personal Support Worker (PSW) Full Time 3pm-9pmJob ID:R16034Full Time/Part Time:Full TimeLocation:Sharon Corners Mount Albert Road, East Gwillimbury, ON L0G1V0Date Posted:Nov 27, 2025 DescriptionCogir Senior Living manages retirement residences across the country. We offer a range of senior living options including independent living, assisted living and...

  • Personal Support Worker

    2 weeks ago

    Mount Albert, Ontario, Canada Cogir Senior Living Canada Full time

    Personal Support Worker (PSW) Full Time 7am-3pmJob ID:R16033Full Time/Part Time:Full TimeLocation:Sharon Corners Mount Albert Road, East Gwillimbury, ON L0G1V0Date Posted:Nov 27, 2025 DescriptionCogir Senior Living manages retirement residences across the country. We offer a range of senior living options including independent living, assisted living and...

  • Maintenance Assistant

    4 days ago

    Mount Albert, Ontario, Canada Cogir Senior Living Canada Full time

    Maintenance Assistant - 9am-1pm CasualJob ID:R16104Full Time/Part Time:Part TimeLocation:Sharon Corners Mount Albert Road, East Gwillimbury, ON L0G1V0Date Posted:Dec 9, 2025 DescriptionCogir Senior Living manages retirement residences across the country. We offer a range of senior living options including independent living, assisted living and memory...

  • Metal Fabricator

    2 weeks ago

    Mount Albert, Ontario, Canada PIF DOOR HARDWARE Full time

    Company DescriptionPIF DOOR HARDWARE is a Canadian-owned and operated company specializing in architectural entrance solutions. We provide high-quality doorways for new projects as well as replacement parts to meet the needs of various industries. As a trusted provider, we are committed to delivering top-tier products and services. Our operations are based...

  • Service Advisor

    2 weeks ago

    Mount Forest, Ontario, Canada Tirecraft Full time

    Service Advisor Superior Tirecraft, Mount Forest Tirecraft Ontario is a proudly Canadian owned and operated expert in tires and automotive services. We are searching for a motivated Service Advisor, are you ready to be the driving force behind exceptional service? Join our team as a Service Advisor and experience the thrill of connecting customers...

  • Service Advisor

    3 days ago

    Mount Forest, Ontario, Canada Tirecraft Full time

    Service AdvisorSuperior Tirecraft, Mount Forest Tirecraft Ontario is a proudly Canadian owned and operated expert in tires and automotive services. We are searching for a motivated Service Advisor, are you ready to be the driving force behind exceptional service? Join our team as a Service Advisor and experience the thrill of connecting customers with...

  • Service Advisor

    2 days ago

    Mount Forest, Ontario, Canada Tirecraft Full time

    Service AdvisorSuperior Tirecraft, Mount ForestTirecraft Ontario is a proudly Canadian owned and operated expert in tires and automotive services. We are searching for a motivated Service Advisor, are you ready to be the driving force behind exceptional service?  Join our team as a Service Advisor and experience the thrill of connecting customers with...

  • Parts Specialist

    2 weeks ago

    Mount Forest, Ontario, Canada Maple Lane Farm Service Full time

    Maple Lane is a full-line agricultural dealership dedicated to serving fanners with reliable equipment and practical solutions. We are looking for a Parts Specialist who is dependable, courteous, and enjoys helping customers keep their equipment running smoothly. This role is ideal for someone who takes pride in their work, communicates clearly, and works...