Vitamin / Supplement Clerk

2 days ago

Calgary AB TG M, Canada Calgary Co-operative Association Limited Full time

Customer Engagement Clerks must possess genuine excitement to help our customers. The role is responsible for ensuring customers are served effectively, leave educated on the products within the store, and are provided answers for their questions. The target is to ensure proper application of Customer Relationship Excellence and maintain high customer satisfaction while growing sales.

WORK PERFORMED

CUSTOMER SERVICE AND ENGAGEMENT

  • Greet customers and engage with them in accordance with their interest, being attentive to their needs
  • Communicate with customers with high level of professionalism and with a positive and friendly nature
  • Address and answer questions about products in all departments, and the natural foods industry
  • Understand and consistently demonstrate and apply all 6 steps of Customer Relationship Excellence (CRE)
  • Share stories about our company, products in all departments, vendors and farmers with customers
  • Manage and resolve customer complaints effectively and understand when a situation requires a manager's intervention
  • Actively promote events and marketing initiatives
  • Other duties as required

PRODUCT KNOWLEDGE

  • Develop ongoing knowledge of nutrition, health, wellness, lifestyle and diets broadly and actively share knowledge with customers and team members
  • Actively participate in all mandatory trainings
  • Utilize active listening and apply appropriate judgement when advising customers on products which are appropriate for them
  • Guide customers through their health journey to their best choice

ACTIVE PROMOTION OF PRODUCT

  • Support ongoing interactive and engaging programs to educate customers on the value of products and services from the store.
  • Communicate sales and promotions, make sales referrals, cross-sell and introduce new products
  • Advocacy of brand and core values
  • Other duties as required

SUPERVISION RECEIVED

Reports to the Customer Engagement Manager; daily supervision provided by Customer Engagement Supervisors; work is reviewed in terms of achievement of daily goals and application of knowledge, skills, abilities and attitude

QUALIFICATIONS

  • High School diploma preferred
  • 1-2 years retail experience
  • In depth knowledge of the Natural Foods Industry and its products
  • Exceptional customer service skills & Proven sales skills
  • Passion for sharing information and stories of products, services, vendors and experiences
  • High EQ – developed ability to relate with people sensitively, tactfully, diplomatically and professionally at all times
  • Perceptive and attentive to the needs of others
  • Friendly, positive attitude and high energy
  • Highly flexible, with solid interpersonal skills that allow one to work effectively in a diverse working environment
  • High care for product integrity and proper product handling
  • Strong organizational skills & Self motivated
  • High initiative and willingness to communicate concerns directly
  • Above average Service Orientation
  • Computer knowledge
  • Time management skills
  • High personal ethics and integrity
  • Ability to work well under pressure & Dependability

ESSENTIAL JOB FUNCTIONS

  • Stand and walk for extended periods of time.
  • Bend and stoop to grasp objects and climb ladders. Bend and twist neck and waist, reach above and below shoulders and squat.
  • Bend and lift loads, not to exceed 50 pounds. Push and pull carts weighing up to 100 pounds.
  • Environmental exposure to extreme temperatures (coolers, ovens, freezer, outdoors, etc.)

  • Supplements & Vitamins Advisor

    1 week ago

    Calgary, Canada Amaranth Foods Full time

    Welcome to Amaranth, where we're not just about providing stellar customer service - we're on a mission to craft an exceptional experience. Imagine a community where local farmers and producers unite to bring wholesome, healthy food to our tables. As we expand in Alberta, Amaranth is thrilled to extend a warm welcome to new team members who share our...

  • Supplements & Vitamins Advisor

    4 days ago

    Calgary, Canada Amaranth Foods Full time

    Welcome to Amaranth, where we're not just about providing stellar customer service - we're on a mission to craft an exceptional experience. Imagine a community where local farmers and producers unite to bring wholesome, healthy food to our tables. As we expand in Alberta, Amaranth is thrilled to extend a warm welcome to new team members who share our...

  • Wellness Manager

    1 week ago

    Calgary, Canada Amaranth Foods Full time

    At Amaranth Whole Foods Market, we're more than just a grocery or supplement store; we're your family-owned whole foods market. Since 1994 We've been proudly serving Alberta communities with locally sourced foods and wellness products that support healthy living. With four locations across the province, Amaranth continues to grow while staying true to our...

  • Rent Supplement Support Clerk

    2 weeks ago

    Calgary, Canada City of Calgary Full time

    If you are committed to public service, enjoy collaborating with others, share our values and have a desire to learn and grow, join The City of Calgary. City employees deliver the services, run the programs and operate the facilities which make a difference in our community. We support work-life balance, promote physical and psychological safety, and offer...

  • Customer Engagement Clerk

    2 weeks ago

    Calgary, Canada Community Natural Foods Full time

    **Work Performed** **Customer Service & Engagement** - Greet customers and engage with them in accordance with their interest, being attentive to their needs - Communicate with customers with high level of professionalism and with a positive and friendly nature - Address and answer questions about products in all departments, and the natural foods...

  • Accounting Clerk

    4 days ago

    Calgary, Canada Summit Fleet Full time

    **Job Title**: Accounting Clerk **Location**: Summit Fleet **Reports To**:Accounting Manager **Job Type**: Full-Time **Compensation**: At **Kaizen Automotive Group**, we’ve built a reputation for excellence through our commitment to continuous improvement, employee empowerment, and a customer-first mindset. With a growing portfolio of brands and...

  • Warehouse Clerk

    2 weeks ago

    Calgary, Canada Guillevin International Full time

    Warehouse Clerk Status: Regular, Full time **Location**: Calgary, Alberta Job Description Reporting to the Business Centre Manager, the Warehouse Clerk receives, verifies and stocks merchandise, prepares orders, packs goods and ships orders in a timely manner. **MAIN RESPONSIBILITIES**: - Highly meticulous in keeping the warehouse tidy, ensuring...

  • Store Associate/sales Representative

    6 days ago

    Calgary, Canada The Fitness Fanatics Nutrition & Supplements Inc. Full time

    **Company Overview** The Fitness Fanatics Nutrition and Supplements is a dedicated sports nutrition store, offering leading brands at unbelievable prices. As a relatively new business, we are continuing to grow and create a strong reputation from our commitment of delivering a very high standard of service and professional advice to ensure our customers are...

  • Category Manager

    2 weeks ago

    Calgary, AB TS W, Canada Nutter's Bulk & Natural Foods Full time $100,000 - $120,000 per year

    Nutters Everyday Naturals: Category ManagerReports to: Director of OperationsRole Purpose: The Category Manager is a strategic, analytical, and industry leader responsible for maximizing the sales, gross margin, profitability, and inventory efficiency across their assigned categories. This role is crucial for driving increased transaction unit growth and...

  • Registration Clerk

    7 days ago

    Edmonton, AB TK G, Canada WCB Alberta Full time $48,332 - $53,795 per year

    As an equal opportunity employer, we are looking to build a diverse workforce that reflects the diversity of our clients and the customers we serve. Learn more about working for WCB atCareers - WCB AlbertaJob Title:Registration ClerkJob Type:Temporary Long Term (Fixed Term) /Job Location:Edmonton, AlbertaRegistration ClerkRegistration & Account...