Wellness Manager

At Amaranth Whole Foods Market, we're more than just a grocery or supplement store; we're your family-owned whole foods market. Since 1994 We've been proudly serving Alberta communities with locally sourced foods and wellness products that support healthy living. With four locations across the province, Amaranth continues to grow while staying true to our roots, caring for our community and providing the transparency our customers value most. We believe that healthy lifestyles start at home, and our mission is to deliver an outstanding experience everyday, one person at a time. If your a motivated individual who strives to help others and provide exceptional service, we encourage you to apply

**JOB DESCRIPTION**

**Job Title**:Wellness Manager **Department**:Supplements & Body Care

**Reports to**:Store Manager, Category Manager - Wellness

**Direct Reports**: Wellness Advisors

**Position Overview**:
The Wellness Manager plays a key leadership role at Amaranth by overseeing the Wellness Department and ensuring it delivers an outstanding customer and team experience. This position contributes directly to Amaranth’s vision of creating a better way for us to eat, live, and thrive by leading the team, ensuring excellent product knowledge, maintaining accurate inventory, and supporting in-store sales growth.

**Priority Accountabilities**:
These are the outcomes the team member is accountable for, as outlined in the accountability chart. These outcomes include:

- **Lead, Manage, and Hold Accountable (LMA)**:Provide clear guidance, leadership, and feedback to grocery team members, ensuring accountability and high performance.
- **Quality Control**:Maintain consistent quality standards throughout the Grocery Department, including proper product rotation, accurate pricing, and shelf-tag management.
- **Minimize Out of Stocks**:Collaborate closely with Category Managers to effectively manage inventory levels, proactively preventing out-of-stock situations, particularly for perishable and high-demand items.
- **Product Knowledge**:Develop and maintain strong knowledge of wellness products (supplements, personal care, natural health). Support and mentor the team in building their product knowledge to better serve customers.
- **Product Knowledge**:Develop and maintain strong knowledge of wellness products (supplements, personal care, natural health). Support and mentor the team in building their product knowledge to better serve customers.
- **In-store Sales**:Support in-store sales growth through excellent customer service, well-merchandised displays, and team engagement with promotions and special orders.

**Secondary Accountabilities**:
These accountabilities support the effective completion of the Priority Accountabilities:

- Foster strong communication between Wellness team members, Store Managers, and Category Managers.
- Ensure Wellness reports, credits, transfers, and special orders are managed accurately and on schedule.
- Participate in planning and executing store promotions, end caps, and merchandising changes.
- Ensure daily operational checklists are followed and completed.
- Support continuous improvement in department efficiency, customer experience, and team morale.

**Tactical Responsibilities**:
These are the processes that the team member is responsible for executing:

- Oversee receiving, verification, and timely shelving of Wellness shipments.
- Ensure proper rotation of products, tagging accuracy, and prompt resolution of damaged or misshipped goods.
- Manage and follow up on customer special orders, including communication of delays and status updates.
- Ensure regular completion of reports, including OOS (Out of Stock), Unreceived, Negative Inventory, and Discard Reports.
- Oversee inventory accuracy, including backstock management and database updates.
- Maintain clean, organized, and safe workspaces including wellness coolers, shelves, backstock rooms, and service areas.
- Contribute to and lead L10 meetings, to-do lists, and issue tracking as part of Amaranth’s Traction/EOS process.

**Qualifications and Attributes**:

- Excellent communication, leadership, and interpersonal skills.
- Previous supervisory experience in retail, ideally in wellness or natural products.
- Education or significant experience in nutrition, herbology, homeopathy, or related natural health fields.
- Intermediate computer and database skills; familiarity with inventory systems is an asset.
- Strong organizational skills and ability to prioritize in a dynamic environment.
- Food Handling Safety certification is an asset.

**Time Requirements**:

- Full-time hourly position.
- Flexible working availability, including days, evenings, weekends, and shift coverage as needed.
- Entitled to a 30-minute unpaid meal break for shifts longer than 5 consecutive hours.

**Basic Physical Requirements**:

- Stand for extended periods of time.
- Walk, bend, twist, reach above and below shoulders.
- Use mops, brooms, cleaning