Rent Supplement Support Clerk

2 weeks ago

Calgary, Canada City of Calgary Full time

If you are committed to public service, enjoy collaborating with others, share our values and have a desire to learn and grow, join The City of Calgary. City employees deliver the services, run the programs and operate the facilities which make a difference in our community. We support work-life balance, promote physical and psychological safety, and offer competitive wages, pensions, and benefits. Together we make Calgary a great place to make a living, a great place to make a life.
- The City is committed to fostering a respectful, inclusive and equitable workplace which is representative of the community we serve. We welcome those who have demonstrated a commitment to upholding the values of equity, diversity, inclusion, anti-racism and reconciliation. Applications are encouraged from members of groups that are historically disadvantaged and underrepresented. Accommodations are available during the hiring process, upon request.
- As a Rent Supplement Support Clerk, you will be responsible for collecting and verifying tenant-related information, working on annual rent review documents and providing administrative support to the Business Unit. Primary duties include:

File and update Administrators on all client contracts received from clients.
Generate the Annual Rent Review documents and mail out to clients within three months of contract expiry. Coordinate files and missing information between the client and the assigned Rent Supplement Administrator (RSA).

- Process all client address changes, rent increases, and contact information updates within the data base and notify RSA.
Answer questions regarding subsidy programs and landlord and tenant inquiries.
Perform a variety of administrative tasks such as entering information onto forms and into a database, maintain spreadsheets and records of previous clients, create, and retrieve files and file documents.

- Pull client information file and forward to RSA when requested.
Mail out all client correspondence.
- **Qualifications**
***
- A High school diploma or provincial equivalent (e.g. GED) and at least 2 years of experience working with the Alberta Residential Tenancy Act is required.
- Intermediate proficiency in Microsoft Office (Word, Excel, and Outlook) is required.
- Experience using Yardi software is required.
- Knowledge of legislation such as the Freedom of Information and Protection of Privacy (FOIP), Social Housing Accommodation Regulations (SHAR) and Rent Supplement Regulations will be considered assets.
- Attention to detail, ability to multi-task, a strong customer focus and organizational skills are essential in this role.
- Excellent communication skills and the ability to respond to requests from clients that have varying degrees of comprehension.

**Pre-employment Requirements**A security clearance will be conducted.
Successful applicants must provide proof of qualifications.
- Union: CUPE Local 38
- Business Unit: Calgary Housing Company
- Position Type: Temporary (up to 18 months)
- Location: 615 Macleod Trail SE
- Compensation: Pay Grade 4 $27.10 - 36.21 per hour
- Days of Work: This position works a 5 day
- work week with 1 day off in a 3 week cycle.
- Hours of work: Standard 35 hour work week
- Audience: Internal/External

- Job ID #: 307889

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