Supplements & Vitamins Advisor

Welcome to Amaranth, where we're not just about providing stellar customer service - we're on a mission to craft an exceptional experience.

Imagine a community where local farmers and producers unite to bring wholesome, healthy food to our tables. As we expand in Alberta, Amaranth is thrilled to extend a warm welcome to new team members who share our fervor.

Joining the Amaranth community means embodying courtesy, friendliness, and efficiency. We don't just follow best practices; we set the standard. Every role contributes to maintaining a positive company image, ensuring that our customers and team members always leave with smiles. But it doesn't end there - our Team Members are versatile, ready to tackle any challenge inherent in the diverse range of responsibilities.

What sets a successful team member apart?

Picture someone who lives and breathes a holistic lifestyle, fuelled by a genuine passion. Someone who puts others first, going above and beyond to elevate the customer experience. A team player committed to growth, flexibility, and openness. Imagine a problem solver with a keen business sense, contributing to Amaranth's core values and goals.

At Amaranth, we're not just building a team; we're fostering a community of like-minded individuals dedicated to making a difference. If you're ready to be part of something extraordinary, where passion meets purpose, Amaranth is the place for you. Let's grow together and create a legacy of exceptional service, one smiling customer at a time.

**JOB DESCRIPTION**

**Job Title: Wellness Advisor**

**Department: Wellness**

**Reports To: Wellness Lead, Store Manager, Category Wellness Manager**

**Primary Purpose**:The Wellness Advisor is responsible for overseeing the Wellness Departments daily operations. Duties include providing support to the Wellness Department; providing customers with supplement and personal care product recommendations; receiving and verifying shipments; stocking shelves and cooler; product merchandising; processing customer transactions; maintaining store cleanliness; and providing friendly, attentive and efficient customer service.

**Time Requirements**:

- Full-time hourly position
- More than 30 hours per week on average
- Employee is entitled to a 30 minute unpaid meal break for all shifts longer than 5 consecutive hours
- Must have a flexible working availability - willing to work days, evenings and weekends and assist with shift coverage as needed

**Duties and Responsibilities**:

- **Customer Service and Teamwork**_
- Proactively engage customers to ensure unparalleled customer service ensuring we are doing what we can to bring better health to our customers.
- Respond to customer questions and provide assistance or when necessary employ the appropriate department representative to provide assistance.
- Assist customers with product inquiries, share product knowledge and take customers to the location of product directly.
- Support team members with customer service issues.
- Be knowledgeable about, and advise customers of current store promotions and programs.
- Ensure daily department checklists are being followed and completed.
- Assist with store opening and closing duties to ensure the store is properly prepared for the day’s operations.
- Be a resource for team members regarding organization-wide communications and provide clarification regarding any policy or procedure.
- Other duties as assigned by the Store Manager.
- **POS and Frontline Service**_
- Efficiently and accurately process customer transactions through the use of applicable POS functions.
- Keep the till area clean, well-stocked and organized.
- Engage with customers and educate them on upcoming sales days, current promotions and new products in store.
- **Wellness**_
- Assist other wellness team members to ensure smooth and efficient operations, communicating operational information to team members as needed.
- Ensure inventory levels recorded in the database system match the physical inventory on shelf and in back stock.
- Respond to customer questions and provide knowledge and direction regarding supplement and personal care product selection using industry knowledge, training, vendor catalogs, and the internet.
- Maintain on-shelf inventory including stocking Wellness cooler and shelves, down stocking and stock rotation, shipment receiving and verification, and putting away shipments.
- Manage inventory using a database system and maintain accurate shelf signage and pricing.
- Maintain and build knowledge of products through regular training sessions available to team members.
- **Receiving**_
- As assigned by the Store Manager
- Physically receive and verify shipments (Vendor Shipments)
- Received stock is delivered on floor in a timely manner, placed accordingly, rotated by correct best before dates, and rotated with down stock.
- Organize and put out price tags.
- Record any shipment discrepancies and follow up.
- **Credits**_
- As assigned by th