Customer Engagement Clerk

1 week ago

Calgary, Canada Community Natural Foods Full time

**Work Performed**

**Customer Service & Engagement**

- Greet customers and engage with them in accordance with their interest, being attentive to their needs
- Communicate with customers with high level of professionalism and with a positive and friendly nature
- Address and answer questions about products in all departments, and the natural foods industry
- Share stories about our company, products in all departments, vendors and farmers with customers
- Manage and resolve customer complaints effectively and understand when a situation requires a manager’s intervention
- Actively promote events and marketing initiatives
- Other duties as required

**Produce Knowledge**

- Develop ongoing knowledge of nutrition, health, wellness, lifestyle and diets broadly and actively share knowledge with customers and team members
- Actively participate in all mandatory trainings
- Guide customers through their health journey to their best choice

**Active Produce Promotion**

- Support ongoing interactive and engaging programs to educate customers on the value of products and services from the store.
- Communicate sales and promotions, make sales referrals, cross-sell and introduce new products
- Advocacy of brand and core values
- Other duties as required

**Qualifications**

- High School diploma preferred
- 1-2 years retail experience and In depth knowledge of the Natural Foods Industry and its products
- Exceptional customer service skills and Proven sales skills
- Passion for sharing information and stories of products, services, vendors and experiences
- High EQ - developed ability to relate with people sensitively, tactfully, diplomatically and professionally at all times
- Perceptive and attentive to the needs of others
- Friendly, positive attitude and high energy
- Highly flexible, with solid interpersonal skills that allow one to work effectively in a diverse working environment
- High care for product integrity and proper product handling
- Strong organizational skills and Self motivated
- High initiative and willingness to communicate concerns directly
- Above average Service Orientation
- Computer knowledge and Time management skills
- High personal ethics and integrity
- Ability to work well under pressure and Dependability

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