Medical Receptionist

PLEASE READ THE JOB DESCRIPTION THOROUGHLY TO ENSURE YOUR CANDIDACY. A COVER LETTER IS REQUIRED & WE WILL NOT CONSIDER THE APPLICANT IF ONE IS NOT PROVIDED.

A boutique, high-end, growing facial plastic and reconstructive surgery practice in Guelph, ON is seeking a receptionist with at least 2 years of administrative experience to join our team as a medical receptionist.

• Practice is owned and operated by a double board-certified facial plastic surgeon
• Practice specializes in cosmetic facial plastic surgery and non-surgical facial cosmetic procedures, including neuromodulators, dermal fillers, advanced laser and RF devices, skin care services, and more.
• Practice is rapidly growing with a stunning 5,000 sq. foot facility

In this role, the Medical Receptionist will work directly under the Clinic Manager and act as a receptionist within our team. This position deals with the public and an aesthetic surgery clientele; therefore, the winning candidate will:

• Have a professional appearance and behave in a courteous and pleasant manner
• Provide high quality secretarial services to patients, Dr. Brace, and consulting physicians in a caring and supportive manner and maintain confidentiality of all information.
• Be a positive reinforcement in the clinic and contribute to the rapid growth by assisting not only our patients but also our team of patient care coordinators in their efforts to maximize patient satisfaction and clinic flow.

The Medical Receptionist will be responsible for the following duties (including, but not limited to):

Clinical

• Punctual arrival to clinic with telephone calls answered between 9:00AM and 5:00PM with ½ hour lunch break.
• Greet patients
• Accept and direct mail/deliveries
• Provide information to patients (e.g. office hours, non-OHIP covered services)
• Input and verify patient information into electronic charting system
• Escort patients to exam rooms
• Assist with sterilization of instruments and room turnover when needed (training provided)

Secretarial

• Professional operation of the telephone (answer phone inquiries and relay phone calls to team members in a timely manner)
• Type/mail/fax letters
• Provide clerical/secretarial support
• Handle invoices/payments for patients
• Process payments using the Point of Sale or cash
• Uploads scanned patient documents and photos into chart
• Additional duties as assigned

Scheduling

• Schedule appointments for patients
• Arrange audiology appointments when needed

Office Maintenance

• Take weekly stock inventory of office and medical supplies and re-order supplies accordingly after communication needs with Clinic Manager
• Keep waiting area and exam rooms neat and tidy
• Maintain office equipment and dispatch service calls as necessary

Information Management

• Maintain office filing systems (set-up, filing, storage, organizing, trouble shooting) and ensure all documents are filed in a timely manner
• Provide patients with information/instruction sheets as needed

The winning candidate will receive one-on-one training with our Clinic Manager and will act as an independent extension of our Clinic Manager within our greater team environment.

Job Requirements:

• 2+ years of administrative experience
• Outstanding verbal and written communication skills
• Proficient in Microsoft office
• Efficient typing speed
• Willingness to utilize existing skills and talent, while simultaneously learning and executing new techniques and ideas
• Knowledge of the cosmetic industry in terms of devices, procedures, and products on the market a plus
• Professionalism in dress and presentation, honesty, excellent work ethic and positive attitude a MUST
• Great sense of humour
• Excellent time management
• Proficient computer and EMR skills
• Ability and confidence to work independently
• Team player who is willing to go above and beyond doing whatever it takes to help the team, the practice, the patients, and the providers succeed

Pay Structure, Perks and Benefits

• Annual pay for year one is based on a full time start in the Fall of 2025. Anticipated base range is $20-25/hour (depending on selected candidate's experience and other factors).
• Paid vacation
• Extended health care
• Positive work environment working alongside the surgeon and team
• Opportunity to grow by working with a successful practice committed to the success and personal growth of every employee
• Onsite parking
• Paid travel expenses for continuing education/conferences

//

• Full- time – 40 hours per week ( Monday to Friday)

Salary: $20-$25/hr

Ability to commute/relocate:

• Guelph, ON: reliably commute or plan to relocate before starting work (required)

Experience:

• Administration: 2 years (preferred)

License/Certification:

• Cover Letter Required
• Secondary education
• Medical secretary diploma an asset

Job Type: Full-time

Pay: $20.00-$25.00 per hour

Benefits:

• Dental care
• Extended health care
• On-site parking
• Paid time off

Application question(s):

• MANDATORY: Please submit a cover letter along with your resume.

Education:

• Secondary School (required)

Experience:

• EMR : 1 year (required)
• Administrative: 2 years (required)

Work Location: In person