Wholesale Order

About Cantex Distribution Inc:

Cantex Distribution Inc. is a wholesale distribution company in Niagara Falls, ON, specializing in the importation and distribution of linen and textile products to several industries (including institutional and commercial clients). We are a small, tight-knit team that handles complex orders, customization, and long-term customer relationships.

This role is not a generic call-centre or receptionist position. It involves detailed order processing, coordination with our warehouse and production teams, and management of custom embroidery/printing projects.

Role Summary:

The Wholesale Order & Customization Coordinator is responsible for:

• Providing day-to-day customer service to our wholesale and institutional clients
• Accurately entering and managing orders (including custom items)
• Coordinating with warehouse, embroidery, and tailoring staff to move orders through production
• Preparing simple design mockups and artwork files for custom orders
• Assisting with basic product content and graphics for online channels (e.g., Amazon listings, email graphics, simple social media assets)

It's a detail-oriented position that requires strong follow-through, comfort with systems, and an interest in both customer service and basic design work.

Key Responsibilities:

Customer Service & Order Administration

• Receive and respond to phone calls and emails from customers in a professional, courteous manner
• Take messages and follow up with clients as required
• Enter customer orders into the system with a high degree of accuracy
• Generate invoices and other customer documentation as needed
• Communicate with customers regarding order details, lead times, and any required clarifications or approvals

Order Coordination & Internal Communication

• Collaborate closely with warehouse staff to ensure timely and accurate order fulfilment
• Coordinate with embroidery and tailoring staff regarding customization details, timelines, and any special instructions
• Track the status of custom and standard orders and ensure nothing falls through the cracks

Custom Orders & Basic Design Work

• Manage the flow of customization orders (embroidery and printing) from initial customer inquiry to final approval
• Use Photoshop and Illustrator for minor photo editing, basic design work, and preparation of artwork files
• Use Barudan or Wilcom for simple digitizing tasks (training can be provided on the specific software)
• Create clear, visually straightforward design mockups for custom orders to present to clients for approval
• Prepare simple tech packs or specification documents for product and custom designs

Showroom & Presentation

• Maintain the appearance and organization of the showroom (light cleaning, tidying, product presentation)
• Assist walk-in customers in the showroom as needed (answering product questions, showing samples, etc.)

Required Skills & Experience

• College or university education is required, preferably in a related field (business, administration, marketing, design, or similar)
• Previous experience in an office setting in an administrative, customer service, or marketing role
• Comfortable providing professional customer service by phone and email (B2B experience is an asset)
• Proficiency with Adobe Photoshop and Illustrator for:
• Minor photo editing
• Creating simple graphics
• Customizing designs for client mockups
• Strong attention to detail and accuracy in order entry and documentation
• Solid written and verbal communication skills
• Ability to prioritize and manage multiple orders and deadlines at once
• Basic comfort with spreadsheets, email, and general office software

Preferred / Nice-to-Have

• Experience with social media content creation, scheduling, or basic email marketing tools
• Familiarity with linen and textile products or related industries (hospitality, healthcare, correctional, etc.)
• Basic understanding of SEO principles for product/website content
• Experience with Amazon product listings (creating or updating listings, images, and product details)
• French speaking is an asset

Job Types: Full-time, Permanent

Pay: $20.00-$24.00 per hour

Expected hours: 40 per week

Benefits:

• Casual dress
• On-site parking
• Store discount

Work Location: In person