Manager, Planning

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Four Seasons Hotels and Resorts is a global, luxury hotel management company. We manage over 120 hotels and resorts and 50 private residences in 47 countries around the world and growing. Central to Four Seasons employee experience and social impact programming is the company's commitment to supporting cancer research, and the advancement of diversity, inclusion, equality and belonging at Four Seasons corporate offices and properties worldwide. At Four Seasons, we are powered by people and our culture enables everything we do.

Manager, Planning & Integration

The Manager, Planning & Integration is responsible for supporting the planning and successful integration of New Openings and Transitions, Global Operations' strategic plan initiatives, and other key projects. This role will identify opportunities and execute actions that strengthen project planning, tools, and outcomes. The primary area of focus will be the operational integration of New Openings and Transitions, and the operational delivery of Strategic Plan initiatives such as Regionalization, Organizational Optimization, R&B strategy, Service Elevation and Guest Loyalty. 

A strategic, results-oriented and collaborative approach, combined with strong project management, communication, and relationship management skills, business acumen and a demonstrated attention to detail are requirements for success in this role.

What You'll Be Doing:

New Openings and Transitions

• Ensure operational readiness and integrate key strategic initiatives in new openings and conversions 
• Lead critical path calls, track milestones, and escalate risks with mitigation plans.
• Maintain and troubleshoot pre-opening platform and advance SharePoint site as a centralized, cross functional resource for preopening teams. 
• Enhance tools and templates for openings, conversions and exits. 
• Drive delivery of pre-opening milestones (e.g., GM onboarding, operational readiness visits, post-opening reviews). 
• Analyze processes to identify improvements and support decision-making. 
• Coordinate with cross-functional teams to align global planning efforts. 

Planning & Integration

• Manage operations strategic initiative workstreams (e.g., Organizational Optimization) and support integration in pipeline. 
• Build timelines, RACIs, and lead cross-functional milestone delivery. 
• Integrate Organizational Optimization into operating and pipeline properties. 
• Track and report initiative impact for key stakeholders (e.g., ELT, GOLT, Regional Committees). 
• Support Regional Committees with presentations and Strat KPI tracking. 
• Collect and synthesize operational data for recurring communications and reporting. 
• Maintain Property Pilot Tracker and facilitate approvals with Area Presidents.
• Other duties as assigned.

Operations Strategy

• Advance Organizational Optimization framework, pilots, and playbooks. 
• Support R&B strategy execution, performance tracking, and stakeholder communications. 
• Assist with delivery of Service Elevation workstreams (e.g., updated standards, experiential elements). 
• Operationalize Guest Recognition strategy through tools, communications, and coordination. 
• Develop strategic messaging and frameworks for internal and external leadership engagements.

What You Bring:

• Bachelor's or Master's degree in a relevant field or equivalent combination of education and work-related experience. 
• 8-10 years of experience working in a fast-paced comparable position, supporting delivery of major client-facing projects.
• Strong understanding of luxury hotel operational ramp up/down activities.  
• Outstanding ability to analyze business problems and requirements and then develop and communicate. meaningful and effective solutions and strategies in a clear, well-organized manner.
• Ability to work in a matrix organization within a fast-paced and time sensitive environment.

Key Skills/Who You Are:

• Analytical: Skilled in providing consultation on possible solutions/approaches and influencing outcomes.
• Strategic thinker with ability to express ideas proactively in a clear, well-organized manner.
• Exceptional communication skills. 
• Proficient with Microsoft Office, project management, and AI tools.
• Advanced Excel and PowerPoint skills a must.
• Exceptional interpersonal and relationship-building skills.
• Ability to work autonomously on assignments and handle highly confidential information with integrity.
• Agility, curiosity, and a desire for continuous learning.
• Positive attitude and collaborative team player.
• Proactive and self-motivated.

This role will be a Hybrid working model, which will require 3 days per week in the Four Seasons Corporate Office located at 1165 Leslie Street, Toronto, Ontario #LI-Hybrid

Four Seasons is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If contacted for an employment opportunity, please advise Human Resources if you require accommodation.

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