Medical Clinic Patient Escort
1 week ago
Job Title: Patient Escort / Clinic Support Assistant (Non-MOA Role) Location: Vancouver, BC (Fraser Street Medical) Employment Type: Part-time or Full-timeAbout UsFraser Street Medical (FSM) is a collaborative, team-based family practice clinic in Vancouver focused on high-quality, patient-centred care. We work closely with physicians, nurse practitioners, nurses, and allied health professionals to deliver comprehensive and compassionate care in a supportive and respectful environment.OverviewWe are seeking a compassionate and organized Patient Escort / Clinic Support Assistant to join our healthcare team. The successful candidate will play a vital role in ensuring that patients are safely and comfortably transported throughout the facility while supporting smooth daily operations. This position requires excellent communication skills, attention to detail, and the ability to thrive in a fast-paced clinical environment. The ideal candidate will have experience in a medical or dental office setting and familiarity with basic clinical workflows.This is not a Medical Office Assistant (MOA) role — no medical or billing background is required. Training will be provided.Key Responsibilities
Escort and transport patients safely to and from exam rooms and other clinic areas
Assist patients physically as needed, ensuring safety, comfort, and dignity
Prepare and clean rooms between patients following infection control and safety protocols
Disinfect transport equipment and maintain clinic cleanliness
Weigh patients and maintain accurate documentation when requested
Maintain accurate records of patient movements and any special needs or requests
Support the efficiency of clinic operations by preparing and restocking rooms and organizing supplies
Collaborate with nurses, nurse practitioners, physicians, and other healthcare professionals to facilitate efficient patient care
Answer patient questions courteously about their appointments or procedures
Operate multi-line phone systems for communication within the facility
Manage waiting room organization and ensure patient comfort
Provide support during busy periods such as immunization days or chronic disease clinics
Uphold confidentiality and adhere to all privacy and safety standards
Report unsafe conditions, accidents, or equipment issues promptly
Requirements
High school diploma or equivalent required
Previous experience in a medical or dental office is preferred
Knowledge of basic medical terminology to communicate effectively with patients and staff
Strong administrative and communication skills, including use of phone and communication systems
Excellent interpersonal skills with empathy and professionalism
Ability to multitask, remain calm, and prioritize in a busy clinical setting
Attention to detail and strong organizational abilities
Physically able to stand for extended periods and assist patients as needed
Customer service experience (retail, hospitality, or healthcare) is an asset
Schedule and Compensation
Weekday shifts between 8:15 AM and 5:00 PM (flexible scheduling)
Hourly wage: $17.85 per hour to start
Benefits available after 3 months of employment
On-site training and mentorship provided
How to ApplyPlease submit your resume with a brief cover letter describing your interest in the position and your availability. Email: Subject line: Patient Escort / Clinic Support Assistant Application
Job Type: Full-time
Pay: From $17.85 per hour
Expected hours: 35 per week
Benefits:
- Dental care
- Extended health care
Work Location: In person
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