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Patient Care Coordinator

2 weeks ago

Vancouver, Canada CHANGEpain Clinic Full time

**Job Title**: Patient Care Coordinator (Medical Office Assistant)

**Reports to**: Operations Lead or Operations Manager

**Job Purpose**: To support clinic operations, patients and physicians in delivering patient care.

**Introduction**: Who are we?

At CHANGEpain Clinic, our interdisciplinary team, led by pain physicians, has developed innovative pain treatments that improve function by addressing the myofascial, nerve and cognitive disturbances of persistent pain not addressed by traditional rehabilitation approaches.

The Patient Care Coordinator (PCC) position is a unique and dynamic role with solid functions supporting reception administrative tasks and the clinical chronicler's direct support of pain physicians and patients during clinical encounters.

Who are you?

You are a dynamic, compassionate, and detail-orientated individual. You thrive in a collaborative team setting and are passionate about inspiring others to optimize their health through active living. You are interested in personal growth and professional development and want to become integral to a truly integrated health team.

**Reception Duties**:

- Coordinates patient care through the clinic - creating the patient chart, first contact, scheduling appointments, checking in, assisting patients complete surveys, escorting them to exam rooms, andseeing patients out.
- Answers enquiries by phone and in-person in a helpful, respectful and efficient manner.
- Performs clinic opening and closing procedures.
- Maintains appointment schedule and manages recalls.
- Ensures doctors’ schedules are fully booked, including calling in patients on the cancellation list when necessary.
- Maintains electronic medical records, including the patient chart.
- Ensures patient confidentiality.
- Under the direction of the front desk manager, performs billing procedures for multiple payers (MSP, ICBC, WCB, etc) and applies and collects non-insured fees where applicable.
- Receives office and medical supplies and monitor inventory under the direction of the clinic or front desk manager.
- Keeps clinic facility clean and tidy.
- Performs all other CPC-related clinical, administrative tasks or particular tasks as required.
- Keeps physician appointments on time.
- Ensures patient confidentiality.

**General Skills and Abilities**:

- Compassionate
- Works well in a professional team environment.
- Good written and verbal communication skills.
- Expert level with a computer including using the internet and MS Office software. Preferred experience with an electronic medical record (InputHealth in particular)
- Excellent keyboarding skills (including speed and accuracy).
- Strong observation and listening skills.
- Ability to focus on detail.
- Can solve problems.
- Has good judgment, tact and diplomacy.
- Adaptable, organized, and able to work under pressure.
- Clinical Knowledge, Skills and Abilities:

- Able to describe clinic procedures and related risks (to be taught on the job).
- Able to explain research projects to patients.

How to Apply