Office & Systems Coordinator

Job Title: Office Manager

Location: Remote (Calgary, Alberta)

About Consumer Genius

At Consumer Genius, we're not just growing — we're evolving. As one of the fastest-growing companies in our industry, we're driven by innovation, teamwork, and an unwavering commitment to excellence. Our mission is simple: to deliver exceptional value and service that exceeds client expectations every single time.

We're looking for a proactive, detail-oriented, and solutions-focused Office Manager to join our leadership support team. This role is perfect for someone who thrives on organization, efficiency, and collaboration — and who's ready to make a tangible impact on the way our business operates.

Position Overview

The Office Manager will be the operational heartbeat of our organization — ensuring seamless coordination across departments, optimizing processes, and supporting key business initiatives. A major focus will be refining and leading the client onboarding process, helping us deliver a world-class experience from first contact to ongoing partnership.

This is an exciting opportunity for an ambitious, organized professional to play a pivotal role in strengthening the foundation of a fast-moving, remote-first team.

Key Responsibilities

Client Onboarding & Operational Excellence

• Evaluate and enhance the client onboarding journey to ensure consistency, efficiency, and professionalism.
• Develop and maintain standardized workflows, templates, and documentation for internal and client use.
• Partner closely with Sales, Operations, and Customer Success to streamline handoffs and improve communication.
• Track, analyze, and report key onboarding metrics, ensuring continuous improvement and client satisfaction.
• Introduce automation tools and process enhancements to boost productivity and reduce manual tasks.

Team, Project & Administrative Support

• Act as the go-to liaison between teams to ensure smooth communication, coordination, and project execution.
• Manage administrative operations including scheduling, documentation, reporting, and office technology tools.
• Support leadership with special projects, process rollouts, and cross-functional initiatives.
• Foster a positive, collaborative remote work culture through organization, communication, and problem-solving.

Qualifications

• 1+ years of experience in office management, operations, administration, or project coordination.
• Proven ability to assess and improve business workflows and client-facing processes.
• Exceptional organizational and project management skills, with sharp attention to detail.
• Strong written and verbal communication abilities.
• Proficiency in modern tools such as Microsoft Office Suite, Google Workspace, HubSpot, Slack, or other CRM/project management platforms.

Preferred Skills

• Experience in process documentation and business operations improvement.
• Familiarity with client onboarding best practices or customer success operations.
• Agile, adaptable, and able to thrive in a dynamic, fast-paced environment.
• A proactive mindset with strong interpersonal and problem-solving skills.

Why You'll Love Working With Us

• Be part of a growing company where your ideas and input truly matter.
• Opportunity to shape key business systems and directly influence company efficiency.
• Work with a supportive, forward-thinking leadership team that values initiative and innovation.
• Access to growth and leadership opportunities as the organization continues to expand.
• Competitive salary and benefits, and a flexible, remote-first environment that supports work-life balance.

Compensation & Benefits

• Salary: $31,200 – $34,000 annually (based on experience and qualifications)
• Benefits: Health benefits and Employee Stock Purchase Plan after 3 months of continuous employment
• Perks: Professional development, leadership growth, and an empowering team culture

Job Type: Full-time

Pay: $31,200.00-$34,000.00 per year

Benefits:

• Dental care
• Employee stock purchase plan
• Extended health care
• Flexible schedule
• Paid time off
• Vision care
• Work from home

Experience:

• Office management: 1 year (required)
• Project management: 1 year (required)

Location:

• Calgary, AB (preferred)

Work Location: Remote