Service Coordinator

As a top player in Switchgear and E-house Manufacturing and field servicing, a career with us will challenge you to solve some very tough problems. You will be rewarded with growth, personal development & industry expertise. At Powell, we provide a comprehensive salary package, RRSP matching, extensive benefits and job training all within a professional & friendly working environment.

Based out of our Powell Service Division, the Service Coordinator will be establishing, managing and reviewing the business Field Service schedule for all future and current field service mobilizations within the Division by working collaboratively and transparently with the Field Service Supervisor and Project management team areas. Responsible for optimizing divisional financial performance through ensuring alignment between customer projects and available technical and functional resource capacity.

Essential Responsibilities

• Responsible for Coordination of any or all of these three functions within Service: The daily coordination of Field Service Technicians, weekly reviews with Field Service supervision and Project Teams, and weekly schedule review of the Service and Automation tasks in the master schedule.

• Coordinate with field service personnel, post sales service team and Project staff to facilitate project execution and warranty resolution requirements for mobilizing technicians to site

• Coordinate with the field service team and Safety/Human resources for site access requirements for the technicians 

• Coordinate occasional travel of field resources through the company's approved travel provider

• Supporting the development and maintaining of project schedules in P6

• Supporting the monitoring of project schedules by effectively communicating across various field service, engineering groups and operation departments.

• Supporting the balance of current and future customer demand requirements with manufacturing, engineering and procurement capacities (light portion of this role)

Minimum Qualifications

• Bachelor's degree

• Minimum 2-4 years of Experience in field service coordination, dispatching, scheduling or operations support in a manufacturing environment in either service, sales, or warranty. 

Skills, Abilities & Other Requirements

• Skilled with Microsoft software such as Excel, Word, and Outlook.

• Ability to prioritize and manage multiple tasks simultaneously.

• Strong analytical skills.

• Good oral and written communication skills.

• Good organization skills

• Must be responsible and dependable.

• Strong interpersonal skills.

• Skilled with ERP systems such as P6, oracle, etc.

Working Conditions

• Temperature controlled working environment. Some outside activities may be required.

• This position may travel out-of-town to attend training and meetings.

• Typical office environment: may experience minor discomfort from extensive use of a computer display and keyboard; travel between buildings on campus and between campuses.

Physical Requirements

• Maintaining body equilibrium and agility to prevent falling when walking, standing, crouching, ascending or descending stairs.

• Sitting, standing and walking for long periods of time.

• Typing, punching or applying pressure to an object with fingers and palm.

More Information

This job description outlines the essential functions of the job and does not contain a comprehensive list of all possible responsibilities, tasks, and duties.

Who we are

Powell Canada Inc. is a subsidiary of Powell Industries, which is located in Houston, Texas. Globally, we have over 70 years of experience. Powell Canada is a reputable electrical manufacturing, valve servicing and electrical/instrumentation contracting company. We hold a strong industry presence with offices located in Acheson, Calgary and Montreal.

Powell strives to create one unified company through training, communication and leadership. We offer diversified services based on our customer's needs, keeping us on the cutting edge of new products and services within our industry.

Your Partner in Safety

Successful candidates must have legal authorization to work in Canada on a full-time basis for any employer, only those candidates selected for an interview will be contacted. Powell Canada, Inc. is an equal opportunity employer.

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