Store Manager

JOB DESCRIPTION

Summary/Objective

The Store Manager contributes to success of JPHF by creating an environment where our vision and values and mission are fulfilled daily. Leading daily operations for a prosperous bottom line and being responsible for the overall store management and leadership. The Store Manager will lead, inspire, recruit, train and coach their team to enhance customer satisfaction, meet sales and profitability goals and be curious about new opportunities and change.

The Store Manager must be prepared and able to perform the duties inherent in other Team Member job descriptions. The Store Manager will be required to pitch in to help whenever and wherever needed. The Store Manager must be intentional with supporting the JPHF vision, values and goals, promote store programs and initiatives, and ensure adherence to all applicable health and safety regulations.

Essential Functions

Comprehensive

§ Ensure the highest retail standards for store execution, cleanliness and maintenance are being met or exceeded at all times.

§ Build a work environment of outstanding teamwork, mutual respect, and high morale.

§ Use expertise to positively influence situations and effectively communicate ideas and changes to Team Members.

§ Train, coach, develop, and inspire Team Members in a manner that builds and sustains a highly invested team and minimizes turnover.

§ Use creative and innovative thinking to provide ideas, build sales and unexpectedly delight customers.

§ Effectively address problems, resolve conflict and help generate win-win outcomes for Team Members and Customers.

§ Support Team Member development by promoting a culture of coaching and training.

§ Lead in understanding, implementing, and living the company Core Values.

Specific

§ Daily scheduling

§ Assigning and following up on work results

§ Preparing daily deposit

§ Coaching, counseling and disciplining employees

§ Identifying current and potential customer needs

§ Purchasing products

§ Receiving inventory & scheduling inventory stocking

§ Ensuring availability of merchandise through maintaining inventory

§ Store merchandising

§ Leading Staff Meetings

§ Leading Performance Reviews

§ Leading by example by participating in all staff events and meetings

§ Protect Employees and customers with a clean store environment

§ Maintain stability and reputation of the store by complying with policies and procedures

§ Effective collaborative liaison with other departments as necessary to support all departmental plans and the overall success of JPHF.

§ Complete approved professional development initiatives.

Competencies

Overall

§ Excellent verbal and written communication skills

§ Good understanding of Emotional Wisdom Tools

§ Strong organizational skills

§ Ability to prioritize and delegate tasks effectively

§ Ability to multi-task, show excellent follow-through and see the big picture

§ Excellent interpersonal, motivational, team building and leadership skills

§ Possess sound judgement and the ability to remain level headed and fair minded

§ Enthusiastic and displays an affinity for our products, core values, and company philosophy

§ Ability to understand financial statements

§ Ability to work within assigned budgets

§ Ability to work a flexible schedule including nights, weekends, and holidays as needed

§ Fluent in use of smart vendor (POS System)

Personal

§ Able to Inspire others

§ High ethical standards

§ Able to function calmly under pressure

§ Change job focus quickly as demands change

Communication

§ Good listening skills and the ability to communicate clearly and simply

§ Conflict resolution skills

§ Change management skills

Team Building

§ Must be intentionally respectful

§ Must initiate emotional fairness

Problem Solving

§ Must be able to use emotional wisdom tools effectively

Customer Service

§ Lead team by creating an excellent customer experience and authentic customer service.

Supervisory Responsibility

The Store Manager is responsible for the overall direction, coordination, development and evaluation of the retail personnel and for carrying out those supervisory responsibilities in accordance with the organization's vision, values, mission, policies and applicable laws.

Work Environment

The performance of this position may occasionally require exposure to the preparation areas that require the use of personal protective equipment such as safety glasses with side shields. For the most part the employee will be exposed to ambient room temperatures, lighting and equipment as found in a typical office or food and supplement retail environment.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Individuals may need to sit or stand as needed. The position may require walking primarily on a level surface for periodic periods throughout the day. The employee may reach above shoulder heights or below the waist, work on ladders or lift as required to file documents or store materials throughout the workday. Proper lifting ( up to 25 lbs )techniques are required. Light shovelling – maintaining walkways.

Position Type/Expected Hours of Work

This is a full-time position 36-40 hours per week during store operating hours.

Travel

Travel is expected with this position.

Preferred Education and Experience

§ 3+ years of experience in a Store Leadership role

§ Leading Teams

§ Customer Service Focus

§ Team Building

§ Conflict Resolution

§ Employee Relations

§ Store Operations (Inventory, Labor Management, Cost Control, Regulatory Compliance)

§ Knowledge of basic accounting and finance principles

§ BSc/BA in business administration or equivalent experience.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Job Types: Full-time, Permanent

Pay: $22.00-$26.50 per hour

Expected hours: 34 – 40 per week

Benefits:

• Company events
• Discounted or free food
• On-site parking
• Paid time off
• Store discount

Ability to commute/relocate:

• Lindsay, ON K9V 6G8: reliably commute or plan to relocate before starting work (preferred)

Experience:

• management: 1 year (required)

Work Location: In person