Front Desk Agent/Night Auditor

2 weeks ago

Winnipeg, Manitoba, Canada Holiday Inn Express Winnipeg Airport Polo Park Full time $83,840 per year

We are currently seeking a dynamic, guest-oriented Front Desk Agent/Night Auditor to join our IHG hotel team. This dual-role position serves as the face of our property, ensuring each guest enjoys a seamless, welcoming, and memorable stay from arrival to departure.

In this versatile role, you will manage guest check-ins and check-outs, handle reservations, and provide accurate information regarding room availability, rates, and amenities. As Night Auditor, you'll also be responsible for completing end-of-day financial procedures, performing nightly audits, assisting with shuttle service when needed, and maintaining the safety and operational integrity of the property during overnight hours.

If you are passionate about hospitality, take pride in delivering exceptional service, and enjoy working in a fast-paced environment, we'd love to hear from you. Flexibility is essential, as the ideal candidate must be able to work AM, PM, or overnight shifts based on scheduling needs.

Key Responsibilities

  • Greet and check in guests upon arrival; process check-outs efficiently
  • Handle new reservations, modifications, and cancellations
  • Provide guests with hotel information, local directions, and area recommendations
  • Address guest inquiries and resolve complaints in a timely, professional manner
  • Accurately manage room availability, rates, and hotel amenities
  • Perform nightly audit procedures, reconcile daily transactions, and generate financial reports
  • Coordinate with housekeeping and maintenance to ensure guest satisfaction
  • Stay informed about hotel events, activities, and meetings
  • Promote and upsell hotel services and amenities as appropriate
  • Report unusual incidents or guest requests to the Front Office Manager or General Manager
  • Provide shuttle transportation if needed
  • Perform other duties as assigned

Skills & Qualifications

  • Previous experience as a Front Desk Agent, Receptionist, or in a similar hospitality role preferred
  • Experience with HotelKey reservation system is a plus
  • Comfortable using Gmail and basic Microsoft Office software
  • Knowledge of proper credit card and cash handling protocols
  • Strong telephone etiquette and communication skills
  • Familiarity with OTAs like Expedia, Priceline, , and
  • Professional, engaging customer service attitude
  • Strong organizational and multitasking abilities
  • Must possess a valid driver's license

Job Type: Full-time

Pay: From $16.00 per hour

Benefits:

  • On-site gym

Work Location: In person

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