Sales Support Specialist

Job Description

Sales Support Specialist – Prairie Zone

Rank 4

Calgary, AB (Hybrid)

Deadline: Please apply before October 30, 2025.

Toyota Canada Inc. (TCI) currently has an exciting opportunity for a Sales Support Specialist to support our Prairie Zone department. This is a full-time opportunity and will report to the Zone Sales Manager. The successful candidate will coordinate all sales management functions to allow field staff to concentrate on dealer operations. The Sales Support will work closely with the Zone Sales Manager to monitor inventory levels, provide accurate data and reporting to field staff and TCI management, and advise actions to maximize sales. This individual will also manage Zone communications to dealers and other TCI departments, support internal working groups and monitor competitive activities. Finally, the successful candidate will liaise with the Area Sales Managers (ASMs) to maintain accurate and current information on dealer performance.

What We'll Bring:

Company & Culture

• A hybrid work environment
• A work environment built on teamwork, flexibility and respect
• Professional growth and development programs to help advance your career
• A focus on respect for people and continuous improvement
• Summer Hours – condensed work week during the summer

Benefits

• Competitive compensation package including bonus
• Extended health care and dental benefits effective immediately
• Company pension plan with additional employer contributions
• Associate vehicle discount program
• Reimbursement programs (tuition & fitness)
• Paid holiday shutdown and competitive paid time off benefits
• Sabbatical leave program

What You'll be Doing:

Inventory Management

• Monitor Zone and Dealer inventory levels and identify potential opportunities and risks
• Answer ASM and Dealer inquiries related to supply chain such as ETAs, vehicle holds and trade history
• Work with field staff to determine and administer the allocation of all specialty product to dealers on a monthly basis (including special editions and supplemental product)

Reporting

• Utilize SAP Business Intelligence (BI) to provide rich data to multiple stakeholders
• Monthly sales reports to dealers and internal TCI departments
• Maintain and enhance existing reporting tools using knowledge of Sales KPIs, Power BI and Excel
• Assist Sales Manager and ASMs in generation of Annual Dealer Review and Objectives (ADRO)
• Assist Sales Manager with monthly sales targets for dealers

Communications

• Coordinate events and meetings within the department and with dealers
• Support monthly virtual dealer facing meetings as well as in person conferences
• Develop – and occasionally deliver – compelling presentations for dealers
• Administer the department's virtual communications accounts (email, Teams, WebEx, Zoom, etc.)
• Communicate all national programing to dealers (e.g. Marketing, Toyota University, National Sales)

Marketing and Competitive Analysis

• Monitor and collate competitor sales data and activities
• Create competitor vehicle payment comparisons to assist Dealers with conquest initiatives
• Support the Zone Toyota Dealer Association (TDA) marketing agency, assisting with monthly vehicle analytics and presentations to support advertising campaigns

Other

• Zone contact for Fleet processing and communication
• Provide coverage for ASMs during vacations or absences

What You'll Bring:

• University degree or College diploma in business or related discipline
• 3+ years of related work experience
• Distribution and product planning experience is preferred
• Excellent verbal and written communication skills
• Excellent interpersonal and relationship building skills
• Self-starter and proactive thinker
• Strong analytical skills, proven to make data-driven decisions
• Ability to come up with new, innovative ideas to solve problems and improve processes
• Advanced Excel skills; intermediate PowerPoint; some experience with SAP BI
• Proven ability to initiate & improve work processes to increase efficiencies

About Us

Toyota Canada Inc. is the exclusive Canadian distributor of Toyota and Lexus vehicles. Toyota Canada's head office is in Toronto, with regional offices in Vancouver, Calgary, Montreal and Halifax. Toyota parts and accessories are distributed through TCI's Parts Distribution Centres in Bowmanville and Vancouver. TCI supports over 287 Toyota and Lexus dealers in Canada with services that include training, sales, marketing, environmental and customer satisfaction initiatives.

What Sets Us Apart?

A focus on people, passion for Toyota, innovation and continuous improvement have made us an award-winning company, recognized worldwide for our technological leadership and superior standards of quality, community involvement and environmental responsibility.

What You Should Know:

Our success begins and ends with our people. We embrace diverse perspectives and value unique human experiences. We are proud to be an equal opportunity employer that celebrates the diversity of the communities where we live and do business. Applicants for our positions are considered without regard to race, ethnicity, national origin, sex, sexual orientation, gender identity or expression, age, disability, religion, or any other characteristics protected by law. Please advise us at any point during the recruitment and selection process or your employment if you require accommodation.