Sales Support Specialist

Job Description

Sales Support Specialist - Central Zone - 12 Month Contract/Acting

Rank 4

Scarborough, ON (Hybrid)

Deadline: Please apply before October 24, 2025.

Toyota Canada Inc. currently has an exciting opportunity for an individual who has excellent communication to assist our central zone team. This is a 12 month contract opportunity and will report to the Manager, Vehicle Sales. The successful candidate will coordinate all sales management functions to allow field staff to concentrate on dealer operations. The Sales Support will work closely with the Vehicle Sales Manager to monitor inventory levels, provide accurate data and reporting to field staff and TCI management, and advise actions to maximize sales. The successful candidate will also maintain Zone communications with dealers and other TCI departments and monitor competitive activities. Finally, the successful candidate will liaise with the Area Sales Manager's (ASM's) to maintain accurate and current information on dealer performance.

What We'll Bring:

Company & Culture

• A hybrid work environment
• A work environment built on teamwork, flexibility and respect
• Professional growth and development programs to help advance your career
• A focus on respect for people and continuous improvement
• Summer Hours – condensed work week during the summer

Benefits

• Competitive compensation package
• Extended health care and dental benefits effective immediately
• Associate vehicle discount program
• Paid holiday shutdown and competitive paid time off benefits

What You'll be Doing:

Inventory Management

• Monitor Zone and Dealer inventory levels and identify potential opportunities and risks
• Answer ASM and Dealer inquiries related to supply chain such as ETAs, vehicle holds and trade history
• Work with field staff to identify and administer the allocation of all specialty product to dealers on a monthly basis (including hybrids, special editions and supplemental product)

Reporting

• Utilize SAP Business Intelligence (BI) to provide rich data to multiple stakeholders
• Monthly sales reports to dealers and internal TCI departments
• Maintain and enhance existing reporting tools using knowledge of Sales KPI and Excel
• Assist Sales Manager and ASMs in generation of Annual Dealer Review and Objectives (ADRO)
• Assist Sales Manager with monthly sales targets for dealers

Communications

• Coordinate events and meetings within the department and with dealers
• Develop – and occasionally deliver – compelling presentations for dealers
• Administer the department's virtual communications accounts (email, Teams, WebEx, Zoom, etc.)
• Communicate all national programing to dealers (e.g. Marketing, Toyota University, National Sales)

Marketing and Competitive Analysis

• Monitor and collate competitor sales data and activities
• Assist the Zone Toyota Dealer Association (TDA) marketing agency, helping with monthly vehicle analytics and presentations to support advertising campaigns.

Other

• Zone contacts for Fleet processing and communication.
• Callidus point of contact for Dealers and ASMs in dispute resolution
• Provide coverage for ASMs during vacations or absences
• Monitoring budget and sales activity
• Other duties as requested/required

What You'll Bring:

• University/College degree/diploma in a related discipline
• Minimum 3-years related work experience
• Distribution experience preferred
• Excellent verbal and written communication skills
• Excellent interpersonal and relationship building skills
• Strong sense of initiative
• Advanced Excel skills; intermediate PowerPoint; some experience with SAP BI
• Proven ability to initiate & improve work processes to increase efficiencies

About Us

Toyota Canada Inc. is the exclusive Canadian distributor of Toyota and Lexus vehicles. Toyota Canada's head office is in Toronto, with regional offices in Vancouver, Calgary, Montreal and Halifax. Toyota parts and accessories are distributed through TCI's Parts Distribution Centres in Bowmanville and Vancouver. TCI supports over 287 Toyota and Lexus dealers in Canada with services that include training, sales, marketing, environmental and customer satisfaction initiatives.

What Sets Us Apart?

A focus on people, passion for Toyota, innovation and continuous improvement have made us an award-winning company, recognized worldwide for our technological leadership and superior standards of quality, community involvement and environmental responsibility.

What You Should Know:

Our success begins and ends with our people. We embrace diverse perspectives and value unique human experiences. We are proud to be an equal opportunity employer that celebrates the diversity of the communities where we live and do business. Applicants for our positions are considered without regard to race, ethnicity, national origin, sex, sexual orientation, gender identity or expression, age, disability, religion, or any other characteristics protected by law. Please advise us at any point during the recruitment and selection process or your employment if you require accommodation.