Salesforce Support Specialist

Job Description Location: Mississauga, Ontario Title: Salesforce Support Specialist Reports To: Director, Sales Enablement & Customer Experience Job Status: Temporary Contract (12 month contract) About Us Sharp Electronics of Canada Ltd. (SECL) is a wholly owned Canadian subsidiary of Osaka based Sharp Corporation, founded in 1912. Since its founding, Sharp Corporation has evolved into a brand recognized for creating new possibilities with its original technologies and products. Here in Canada, we're proud to be one of the first five sales companies established outside of Japan in 1974. Our business products, including Multifunction Printers (MFPs), Collaborative Displays, and a full line of Commercial Displays, allow businesses to build a smart & interactive office environment that encourages productivity, communication, and collaboration. Our consumer products, including steam ovens, microwave drawers, microwave ovens, air purifiers, and calculators, are designed to allow people to save time, make better use of their space and lead healthier lives. Job Summary The Salesforce Support Specialist is responsible for providing support to various stakeholders within Sharp Canada such as: Sales Representatives, the Customer Experience Team, Dealer Partners, Master Data, Leasing/Finance, Billing, and IT Systems. The Salesforce Support Specialist ensures accurate data entry, efficient quoting workflows, timely resolution of user issues, and alignment between Salesforce and SAP account/ordering processes. Overall responsibility includes managing quote updates, fulfilling invoice and contract requests, supporting new agent onboarding, performing data cleanup, and assisting with enhancements and migrations to ensure a high-quality internal customer experience. Key Responsibilities Provide daily operational Salesforce support to Sales, CX, Leasing/Finance, and internal teams to ensure seamless quoting, ordering, and account workflows. Maintain accurate Salesforce data by updating quotes, Ship-To IDs, contract details, and post-order corrections aligned with SAP processes. Fulfill high-volume document requests including service invoices, Original Contracts, and Trade-Up/Buyout/BOP quote requirements. Support Sales efficiency by unlocking quotes, resolving system issues, and addressing user inquiries in a timely manner. Enter Solution Order Requests, assist with data cleanup (including duplicate account removals), and manage recurring reporting needs. Deliver Salesforce training for newly onboarded agents and provide ongoing guidance to improve user proficiency. Participate in testing activities during Salesforce enhancements, configuration updates, and data migrations to ensure system stability. Contribute to a high-quality internal customer experience by reducing delays, improving data accuracy, and supporting continuous process improvement. Qualifications High proficiency with Salesforce. Knowledge of SAP and CRM workflows or order-to-cash processes preferred. 1 to 3 years of experience in Salesforce support, Sales Operations, Customer Experience, or administrative CRM roles. Ability to handle stressful situations while maintaining excellent customer service. Strong communication skills (verbal and written). Ability to handle high volumes and shifting priorities. Strong attention to detail and accuracy in data entry. Excellent problem-solving ability and troubleshooting skills. Ability to manage time-sensitive requests and month-end deadlines. Strong Excel and reporting skills. Effective multitasking and prioritization abilities. Experience working in a fast-paced, sales-driven environment is an asset. Post-secondary education in Business, Marketing, Operations, or related field considered an asset. Experience with investigative data analysis is an asset. Work Conditions Extended periods of sitting. Working in an office environment. Accessibility and Diversity Statement Sharp Electronics of Canada Ltd. is an Equal Opportunity Employer. As such, SECL welcomes applications from all qualified candidates. It is the intention of Sharp Electronics of Canada Ltd. to grow hand-in-hand with our employees. We provide our employees with competitive compensation and encourage them to reach their full potential. All employees are given an equal opportunity in compliance with the provisions in the Ontario Human Rights Code, the Accessibility for Ontarians with Disabilities Act, and any other applicable legislation. Sharp Electronics of Canada Ltd. encourages candidates from diverse groups to apply. We at Sharp are committed to fostering an environment that is inclusive, barrier-free, and accessible. We will provide accommodation to candidates with disabilities who request accommodation that respects the dignity of the candidate. Dignity includes consideration of how accommodation is provided and the individual's own participation in the process. If you are selected to participate in the recruitment and selection process and require accommodation, please notify us, and we will work with you to meet your needs.