Temporary Dispatcher

2 days ago


Calgary, Alberta, Canada WASH Full time

WASH is a company that our customers depend on to keep them going so they can provide valuable services to their clients across USA and Canada (Coinamatic Inc. and ParkSmart Inc). We strive to build a sense of purpose and achievement in the work we do while staying true to the DNA of our core values. We value our people and encourage the development of talented and motivated employees to support the continued performance and growth of our diverse operations. We have been the foundation of many successful careers. At our core we are an innovation driven, fast-paced team environment with a high performance culture.  If you are looking for a career that will challenge and engage you, is focused on customer care and quality service, then WE are the company for you.  We invite you to bring your passion and experience to our team

The Dispatcher schedules and dispatches work crews, equipment and vehicles for repair service, laundry room problems, customer issues, and/or installation of laundry machines and ancillary equipment. The Dispatcher monitors open service ticket activity to ensure proper technician assignment and the timely completion of service request. The position entails communicating (written and orally) with various managers, supervisors, sales representatives and customers to ensure the timely response to internal and external customer requests. The ideal candidate is a team player that possesses a friendly and enthusiastic attitude towards all customers while remaining consistent and thorough with all ticket investigations.

Responsibilities:
Utilize company dispatching software to establish service zones, technician skill set assignments, technician schedules, vehicle assignments, service group/branch dynamics and service ticket point assignments.
Ensure proper operation of dispatch routing software to automatically and manually assign open tickets to Service Technicians, while also monitoring the various stages of a service tickets.
Monitor open service ticket activity to ensure proper technician assignment and the timely completion of service tickets.
Effectively communicate with internal and external customers via the telephone or email to provide accurate and vital information required to make the correct business decisions.
Identify and cancel duplicate call and service tickets.
Ensure and process timely completion of Parts Carry-Overs & Mark-Outs.
Create and distribute Daily Dispatch Summary Report and other dispatch related reports.
Coordinate and communicate necessary follow-up on service issues and problematic locations with the Dispatch team, mobile crews and other departments.
Provide technical support to field Service Technicians, helping them properly operate company issued mobile handheld device (portable PC) and/or company issued cellular telephone.

Requirements:

  • High School Diploma or GED
  • Strong customer service skills
  • 1-2 years' dispatch experience
  • Strong computer skills
  • Ability to type 40-60 words per minute
  • Strong written and verbal communication skills
  • Bilingual (English and Spanish) skills are a plus, but not required
  • Ability to read and comprehend geographic and mapping software tools

  • Temporary Dispatcher

    19 hours ago


    Calgary, Alberta, Canada WASH Full time

    WASH is a company that our customers depend on to keep them going so they can provide valuable services to their clients across USA and Canada (Coinamatic Inc. and ParkSmart Inc). We strive to build a sense of purpose and achievement in the work we do while staying true to the DNA of our core values. We value our people and encourage the development of...


  • Calgary, Alberta, Canada Alberta Health Services Full time

    Your Opportunity:Reporting to the Supervisor of Registration, Switchboard and Patient Information (RSPI), the Switchboard's Team Leader supports the essential service, switchboard team in a dynamic environment that is the initial point of contact for AHS Calgary Zone and Inhouse dispatch for the Emergency Response Teams. Responsible for managing, creating...

  • Labourer (Electrical)

    10 hours ago


    Calgary, Alberta, Canada City of Calgary Full time

    If you are committed to public service, enjoy collaborating with others, share our values and have a desire to learn and grow, join The City of Calgary. City employees deliver the services, run the programs and operate the facilities which make a difference in our community. We support work-life balance, promote physical and psychological safety, and offer...


  • Calgary, Alberta, Canada Foundations for the Future Charter Academy Full time

    Campus Administrative Assistant – 1.0 FTE – TemporaryNorth High School CampusLocated in Calgary, Foundations for the Future Charter Academy (FFCA) is the largestpublic charter school in Alberta, soon to be serving over 4000 students in eightcampuses throughout the city. We offer educational programming through a DistinctiveTeaching and Learning Framework...

  • Lead Estimator

    2 weeks ago


    Calgary, Alberta, Canada TS supplies Full time

    Job Title: Lead Estimator – Earthworks & CivilLocation: Calgary, Alberta (with travel to site as required)Reports to: VP Construction ServicesDivision: Construction Services (Excavation Demolition Trenching Backfill)About UsTotal Site Supplies is a one-stop partner for construction and event site services—handling everything from excavation, demolition...


  • Calgary, Canada Equation Staffing Solutions Full time

    Our client, a dynamic and rapidly growing organization based in the North East of Calgary, is seeking a highly organized and proactive Dispatch & Logistics Administrator to join their collaborative team on an ongoing temporary basis. This is a unique opportunity to be part of a purpose-driven company that plays a critical role in providing safe and...


  • Calgary, Canada IS2 Staffing Services Full time

    IS2 Workforce Solutions is looking for Dispatch & Logistics Coordinators! Are you quick on your feet, love solving problems, and thrive when the pace picks up? If keeping operations on track and working with a reliable, high-energy team excites you, this is your chance!Job Types: Temporary to PermanentPay Rate: $27/ hourSchedule: Monday–Friday, with...


  • Calgary, Canada RSC Full time

    **Requisition ID**: 191647 **Career Group**: Distribution Centre Careers **Job Category**: Administration **Travel Requirements**: 0 - 10% **Job Type**: Part-Time **Country**: Canada (CA) **Province**: Alberta **City**: Calgary **Location**: 0040 Bill Sobey RSC **Postal Code**: T4A 0P9 Embark on a rewarding career with Sobeys Inc., celebrated among...

  • IT System

    1 week ago


    Calgary, Canada AlphaKOR Full time

    This is a remote position in Calgary Alberta. We are looking for a technician to work from home but is able to be dispatched to our client locations in the area when required. This posting is for a four (4) month temporary contract. About Us: AlphaKOR was founded in 1995 and specializes in simplifying information technology to help our customers succeed....

  • Truck Driver

    4 days ago


    Calgary, Canada Rocky Mountain Hauling Inc. Full time

    Education: No degree, certificate or diploma - Experience: Will train - **Work setting**: - Various locations - ** Tasks**: - Load and unload goods - Operate and drive straight or articulated trucks to transport goods and materials - Oversee condition of vehicle and inspect tires, lights, brakes, cold storage and other equipment - Perform emergency...

  • Parking Enforcement

    7 days ago


    Calgary, Canada Indigo Park Canada Inc Full time

    Indigo Park is an industry leader and the most respected brand in parking and individual mobility, providing cutting-edge technology and innovation every step of the way. Our success comes from providing tailor-made, innovative solutions, first class customer service experience, continual evolution and an advanced vision of parking facilities. Active in 11...


  • Calgary, Canada Alberta Precision Labs Full time

    **Your Opportunity**: **Description**: As a Medical Laboratory Assistant I, you will provide high quality service to clients of the clinical laboratory in an effective, efficient and safe manner. You will be responsible for a variety of laboratory functions including procurement, handling, processing, dispatching and testing of specimens, performing...


  • Calgary, Canada Alberta Precision Labs Full time

    **Your Opportunity**: **Description**: As a Medical Laboratory Assistant I, you will provide high quality service to clients of the clinical laboratory in an effective, efficient and safe manner. You will be responsible for a variety of laboratory functions including procurement, handling, processing, dispatching and testing of specimens, performing...


  • Calgary, Canada Alberta Precision Labs Full time

    **Your Opportunity**: **Description**: As a Medical Laboratory Assistant I, you will provide high quality service to clients of the clinical laboratory in an effective, efficient and safe manner. You will be responsible for a variety of laboratory functions including procurement, handling, processing, dispatching and testing of specimens, performing...


  • Calgary, Canada Alberta Precision Labs Full time

    **Your Opportunity**: **Description**: As a Medical Laboratory Assistant I, you will provide high quality service to clients of the clinical laboratory in an effective, efficient and safe manner. You will be responsible for a variety of laboratory functions including procurement, handling, processing, dispatching and testing of specimens, performing...