Guest Services Agent

5 days ago

Cambridge ON NH L, Canada B@THE MUSEUM Full time

Interested in joining a team of Industry leaders redefining Hospitality Join us

We are in search of a Guest Service Agent

This a part time position with opportunity for full time hours.

JOB OVERVIEW: The Guest Service Agent greets and registers guests, provides prompt and courteous service, and closes out guest accounts upon completion of stay, expected to meet the Cambridge Hotel & Conference Centre high standards of quality and service.

REPORTS TO: Guest Service Manager

ESSENTIAL JOB FUNCTIONS:

  • Greet guests & provide a warm welcome.
  • Be involved in every aspect of our Guest's experience from check in/out, reservations and settling guest accounts.
  • Create a memorable arrival and departure experience.
  • Personalize service, anticipating our guests needs.
  • Respond to internal and external guest requests by email, phone and fax.
  • Turn challenges into opportunities with innovative and creative problem-solving.
  • Other duties as assigned.

REQUIRED SKILLS AND ABILITIES:

  • Customer Centric approach
  • Strong interpersonal skills, exceptional oral and written communication skills
  • Ability to think independently, possess good judgment, proven problem-solving skills and effective decision-making skills
  • Must be organized and detail oriented
  • Strong multi-tasking skills
  • Ability to work flexible hours, including days, evenings, nights, weekends and holidays.
  • Mandatory Vaccination policy

B*HOSPITALITY welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Job Types: Part-time, Permanent

Pay: $18.75 per hour

Benefits:

  • Discounted or free food
  • On-site gym
  • On-site parking

Experience:

  • Customer service: 1 year (required)
  • Hotel & Accommodations Guest Services Staff: 1 year (required)

Work Location: In person

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