Guest Service Agent

2 days ago

NiagaraontheLake, Canada Prince of Wales Hotel Full time

The Prince of Wales Hotel is currently seeking a Guest Service Agent to assist guests with room check-in/out, information and other related duties in a prompt, courteous and professional manner consistent with a superior quality hotel operation.

Primary Responsibilities include:

- Register guests and assign rooms.
- Accommodate special request whenever possible.
- Assist in pre-registration and blocking of reservations when necessary.
- Check out guests on a regular ongoing basis.
- Develop a thorough knowledge of room rack and packages, room locations, types of room and costs of various rooms.
- Liaison with housekeeping and other departments to ensure up-to-date guest room availability is monitored frequently.
- Perform office duties such as preparing mail for postage, performing routine cash handling procedures, posting accounts; maintain keys for rooms and issuance of safety deposit box keys.
- Grade 12 Education as well as tourism/hospitality courses at college/university beneficial.
- Minimum of 2 years front desk experience or related college course.
- Switchboard knowledge and/or training required.
- Previous up-selling and/or sales experience is considered an asset.
- While we welcome all applicants, only those selected for an interview will be contacted._

**Job Types**: Part-time, Permanent

**Experience**:

- customer service: 1 year (preferred)

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