General Manager

POSITION TYPE: Full- time Salary

LOCATION: Candidates must be currently located in Calgary, Edmonton, Vancouver or Toronto with willingness to relocate to Toronto.

POSITION OVERVIEW

As a General Manager, you will be instrumental in delivering exceptional guest experiences while maintaining GRETA's fun and vibrant atmosphere. You will lead a team dedicated to upholding our high standards of service, food, and beverage quality. Your role will involve:

• Coaching and developing staff to create an engaging team culture
• Managing front-of-house costs and achieving key operational targets
• Implementing effective scheduling and inventory control techniques
• Leveraging social media expertise to enhance engagement and community presence

This position is designed for high-potential leaders who are looking for career growth, with the expectation of the ability to relocate to a major Canadian or U.S. city after one year. If you thrive in a fast-paced environment, possess strong leadership skills, and are passionate about hospitality, we invite you to join our team.

SKILLS AND QUALIFICATIONS

• Minimum 5 years in a hospitality management position
• Career mobility with the willingness to relocate - must be willing to relocate to Toronto
• Minimum 2 years of social media experience (content creation, strategy, community engagement, analytics, TikTok, Instagram expertise) preferred.
• Strong proficiency in Google Suite (Docs, Sheets, Gmail, Google Calendar, etc.)
• Experience utilizing AI tools for automations and improving operational efficiencies considered an asset.
• Experience with POS systems (LightSpeed is considered an asset)
• Experience with reservation booking systems (OpenTable or similar is considered an asset)
• Strong leadership skills, with the ability to coach and develop high-performing teams
• Experience working within high performance leadership teams
• Exceptional organizational abilities in a fast-paced environment
• Excellent verbal and written communication skills
• Customer-focused mindset, dedicated to ensuring outstanding guest experiences
• Strong business acumen with proficiency in financial analysis, reporting, and inventory management (P&L management, forecasting, budgeting, etc.)
• Strong problem-solving skills, able to address challenges quickly and effectively
• Ability to demonstrate entrepreneurial thinking and make data-driven decisions that improve profitability and guest satisfaction
• Proven ability for cross functional collaboration with all departments (marketing, operations, finance, HR, etc.)
• Ability to develop and maintain community and vendor partnerships
• Commitment to personal and professional development, with a growth mindset

DUTIES AND RESPONSIBILITIES

• Deliver an exceptional guest experience while maintaining high service standards
• Lead and mentor employees through ongoing coaching, training, and development
• Manage front-of-house and back-of house costs, meeting inventory and labor targets
• Utilize social media to drive guest engagement and brand awareness
• Build a positive culture through effective communication, recognition, accountability and relationship building.
• Oversee scheduling, hiring, and staff performance to ensure smooth operations
• Work closely with the Chef to ensure menu execution, costing, and kitchen cleanliness
• Execute administrative tasks that support the overall success of the location
• Work evenings, weekends, and holidays as required to support operations
• Work in partnership with senior leadership to analyze financial performance, set goals, and identify growth opportunities.
• Participate in financial reviews with senior leadership, analyzing performance against KPIs.
• Collaborate with the Marketing team to execute local campaigns and promotions.
• Partner with HR on talent development, recruitment, succession planning and performance management.
• Shadow Managing Partners to develop ownership-level leadership competencies.
• Represent GRETA within the community through partnerships, events, and local marketing initiatives.
• Responsible for management and oversight of labour and COGS for all departments
• Ensuring compliance with food safety, liquor laws, health inspections, adherence to OH&S regulations, safety protocols, etc.
• Actively contribute to corporate-level planning on a quarterly and annual basis
• Other administrative duties as required based on operational need

COMPENSATION, BENEFITS & PERKS

• Total compensation of $100,000 - $120,000, inclusive of gratuities and bonus potential (base salary dependent on experience) during the training program while stationed at a store
• Once completed the training program and positioned at own store, will increase to approximately $120,000 - $140,000 (inclusive of gratuities and bonus potential; range is variable based on success of the store)
• Weekly gratuities + annual profit-based bonus program
• Annual salary review
• Cell Phone Allowance
• 3 weeks paid vacation (varies based on experience)
• Industry-leading 60% food & beverage manager discount at all GRETA & Hudsons Canada's Pub locations
• Health Benefits Package (after a 90 day waiting period)
• Professional Development opportunities
• Performance-based Rewards Trip
• Annual GRETA Merch Allowance
• Relocation Allowance (negotiable)

A cover letter is not required, but highly encouraged. Only candidates selected for an interview will be contacted.

Job Types: Full-time, Permanent

Pay: $100,000.00-$120,000.00 per year

Benefits:

• Casual dress
• Company events
• Dental care
• Discounted or free food
• Extended health care
• Flexible schedule
• Life insurance
• Paid time off
• Relocation assistance
• Store discount
• Vision care
• Wellness program

Ability to commute/relocate:

• Toronto, ON M5V 1M3: reliably commute or be willing to relocate with an employer-provided relocation package (required)

Experience:

• hospitality managment: 5 years (required)

Language:

• English (required)

Location:

• Toronto, ON M5V 1M3 (preferred)

Work Location: In person