Manager, Sales and Service

Manager, Sales and Service

Posting #: 25-108

Location: King St/Eaton Centre

Reports to: Director, Sales and Coaching

Hours: 37.5 hours

Job Type: Regular, Full Time

Are you a community-minded person that's passionate about investing locally and giving back to your community? Do you like working with other awesome and like-minded people toward a common goal?

Here at Your Neighbourhood Credit Union (YNCU), we are all about putting our money where our mouth is and keeping our dollars local and investing back into our members, staff, and community; and we are looking for people like you to join our team.

Take a look at this job posting, and if it's a good fit, we encourage you to apply. If it's not for you but you know someone that may be better suited for it, we welcome you to share it with them Thanks for checking us out

The Role

The Manager, Sales and Service is responsible for managing the day-to-day operations of the Comtech call centre and King St. sales team to provide exceptional member experiences and service the branch portfolio through strategic sales and member service initiatives. Focused on coaching and developing the team and empowering them to achieve high performance in sales and digital engagement, while also ensuring timely resolution at every member interaction.

· People Management: Mentor and develop a high-performing team, fostering ownership, accountability, and career growth.

· Performance Coaching: Implement strong performance management routines to drive results and enhance employee capabilities.

· Workforce Planning: Manage staffing levels, recruitment, and necessary adjustments to align with organizational goals.

· Conflict Resolution: Address individual performance, attendance, and behavioral matters to ensure team morale and engagement.

· Exceptional Service Delivery: Establish and maintain a high standard of personalized service to enhance member relationships by branch and contact centre teams.

· Problem Resolution: Coach employees on first-contact problem resolution, ensuring efficient and professional experience for members. Ensure smooth hand offs from contact centre to branch teams when required.

· Community Engagement: Build and maintain strong relationships with local businesses, partners, and community organizations to drive business opportunities.

· Revenue Generation: Drive branch success through member acquisition, engagement, and cross-selling of financial products.

· Sales & Advisory Expertise: Lead lending, deposit, and investment services while adhering to credit policies and risk management procedures.

· Strategic Planning: Develop and execute business plans that align with branch objectives and organizational goals.

· Data-Driven Decision Making: Use market intelligence and financial insights to identify opportunities for growth and improvement.

· Financial Oversight: Manage expenses and revenue targets to achieve financial goals.

· Risk Management: Ensure compliance with internal audit controls, credit policies, and regulatory requirements.

· Process Optimization: Implement best practices and operational efficiencies to enhance branch productivity.

· Health & Safety Compliance: Maintain a safe and secure work environment in accordance with organizational policies and legislative requirements.

This position is for an existing vacancy within our team.

What we are looking for

· Business Degree or a Certification from an accredited institution, or equivalent work experience, including at least five (5) years' experience in a financial services leadership role.

· Strong coaching, mentoring, and performance management abilities.

· Expertise in retail banking, lending, investments, and credit risk assessment.

· Ability to build strong member and community relationships to drive business growth.

· Excellent problem-solving, communication, and strategic planning skills.

· Must have a valid Ontario driver's licence and reliable available vehicle

· Must be bondable

Why work at YNCU?

YNCU employees get to be a part of the growing credit union movement and help us get the word out on why banking locally is so important. We're your friendly, helpful, and financially savvy neighbour, providing tailored financial services to our members, supporting small businesses, creating local jobs, and giving back to causes that matter. Through our Good Neighbours Employee Volunteer Program and Monthly Staff Donation Draws, we even let you choose the causes we donate to and support. YNCU is recognized for the following:

· B Corp Certified

· Competitive Compensation, Incentive Programs and Benefits

· 37.5-hour work week

· 7% matching pension

· Benefits are 100% paid for by YNCU

· Wellness Initiatives including our Employee and Family Assistance Program, premium membership for Calm, Consult+, and LIFT Virtual Fitness

· Training and Development Opportunities

· Community Sponsored Events Employee and paid Volunteer opportunities

· Opportunities to get involved with fun and meaningful committees

· Free banking account

· Discounted Employee Rates

Salary range: $80,000 - $95,000

The compensation offered to the successful applicant for this role will be determined by the candidate's relevant skills and experience, and internal equity. More information about our total rewards package will be available during the hiring process.

YNCU strives to be a diverse workplace reflective of the communities that we live in. We are committed to a diverse workforce and invite everyone to apply. YNCU makes hiring decisions solely on qualifications, merit, and business needs at the time.

YNCU is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, colour, sex, gender, religion, sexual orientation, national origin, disability, pregnancy, or any other protected characteristic as outlined by national, provincial, or municipal laws. This applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, and training.

Your Neighbourhood Credit Union will provide accommodations for persons with disabilities, where needed, to support their participation in our recruitment process. Please contact Human Resources at

Job Type: Full-time

Pay: $80,000.00-$95,000.00 per year

Benefits:

• Company events
• Company pension
• Dental care
• Disability insurance
• Employee assistance program
• Life insurance
• Vision care
• Wellness program

Work Location: In person