2996 Metrology Operations Manager

4 days ago

Montreal, Quebec, Canada Hess Associates Full time $80,000 - $120,000 per year


Branch Operations Manager, Montreal, QCClient is an international leading provider of calibration and instrument repair services, known for its commitment to precision, reliability, and customer satisfaction. They serve a diverse range of industries, ensuring that their clients' equipment operates at optimal performance. Currently seeking a dynamic and experienced Montreal Branch Operations Manager.
 
ROLE AND RESPONSIBILITIES:Overseeing the daily operations of client Montreal branch, ensuring efficient service delivery and operational excellence.
  • Bilingual professional with a strong background in field operations and supervisory experience.
  • Deep understanding of the calibration and instrument repair industry.
  • Play a crucial role in driving the success of the branch.
  • Branch Management: Oversee all branch operations, including service delivery, customer relations, and administrative functions.
  • Operations: Develop and implement operational policies and procedures to improve efficiency and service quality.
  • Team Leadership - Manage, mentor, and support a team of technicians and administrative staff.
  • Customer Relations: Build and maintain strong relationships with key clients and stakeholders, resolve issues, improve service, scheduling.
  • Financial Oversight: Monitor branch financial performance, including budgeting, forecasting, and expense management.
  • Operational Excellence: Inventory management, equipment maintenance, compliance, quality.
  • Strategic Planning: Develop and execute strategies and business plans; follow market trends and competitive landscape. 


REQUIREMENTS:Education: Bachelor's degree in Business Administration, Engineering, or a related field preferred.
Experience: Minimum of 10 years of field experience in the calibration and instrument repair industry, with at least 5 years in a supervisory or management role.
Language Skills: Bilingual in French and English, with excellent written and verbal communication skills in both languages.
Leadership: Proven ability to lead, motivate, and develop a team.
Customer Focus: Demonstrated commitment to delivering exceptional customer service.
Problem-Solving: Strong analytical and problem-solving skills with a proactive approach to overcoming challenges.Organizational Skills: Exceptional organizational and multitasking abilities, with attention to detail.
 
What We Offer:Competitive salary and performance-based incentives.Comprehensive benefits package, including health, dental, and retirement plans.Opportunities for professional development and career growth.A dynamic and supportive work environment.
Relocation offered across Canada.

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