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Call Dispatcher
3 weeks ago
Job Overview
Candidates should be enthusiastic, personable, reliable, and able to work unsupervised. Customer service experience is required, as well as a high degree of organizational skills, the ability to multitask, and computer literacy.
Position: Full-Time
Schedule: Candidates must have flexibility with their working hours
Responsibilities
- Receive incoming calls, assisting members/permits with crew call and various needs and answering all incoming calls in a timely manner
- Maintaining a high level of service by greeting members and permits with professionalism, and friendliness.
- Operate various computerized communication consoles and associated equipment to receive, assess, and relay information from permits/members to Crewing.
- Adequate professional experience of working within scheduling and able to ensure that all vacancies in the service schedule are filled in a timely manner
- Abilities to follow the seniority guidelines when crewing and understanding of job classifications of each department
- Liaise with production and department heads when inputting new production information and crewing requirements.
- Ability to utilize information to foster the acceptance of change or development.
- Review and understand the union's dispatch procedure for name hires, bumping, seniority, daily, weekly, and show calls.
- Respond to crewing calls, including book offs to ensure the booking on and off process is followed by the member and permit worker
- Ability to report, and fine a permit or members for late, no-show, and abandoning post
- Able to communicate effectively via email to the officers, membership, and accounting department on fines.
- Able to complete multiple reports regarding fines but not limited to as well as able to communicate issues to the supervisor.
- Ability to escalate emergency related calls, as required, to the on-call Supervisor.
- Follow office workflow procedures to ensure maximum efficiency, including detail notes of all actions completed via website
- Excellent communication skills, both written and verbal
- Self-motivated with the ability to identify and resolve problems independently.
Requirements
- Completion of Post-secondary degree or certification program in related field
- 2+ years of verifiable scheduling experience
- Proficient in Microsoft Office Suites, including TEAMS, along with ability to quickly learn website and phone databases
IATSE 873 is committed to creating an inclusive environment and is proud to be an equal opportunity employer. We welcome applications from all qualified individuals. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please email if you are selected for an interview and require an accommodation.
Job Type: Full-time
Pay: $33.85 per hour
Benefits:
- Dental care
- On-site parking
- Paid time off
- RRSP match
- Vision care
Work Location: Remote
