Service Dispatch Supervisor

At Allegion, we help keep the people you know and love safe and secure where they live, work and visit. With more than 30 brands, 12,000+ employees globally and products sold in 130 countries, we specialize in security around the doorway and beyond. Additionally, in 2024 we were awarded the Gallup Exceptional Workplace Award, which recognizes the most engaged workplace cultures in the world.

Service Dispatcher Supervisor - Stanley Access Technologies, Montreal, QC

Stanley Access Technologies is recognized as an industry leader in the manufacturing, installation, and servicing of automatic doors. Our growing product and service offerings have driven significant growth for our service business. Join our world class team of diligent problem solvers, innovators, fresh thinkers, and communicators who excite and inspire others.  

What You Will Do: 

• Direct, remotely, the activities of 10-25 service technicians and possibly 1 dispatcher, share on call duties 

• Oversee and develop processes and tools to drive productivity, efficiency and customer satisfaction that will maximize revenue, visiting new and existing customers a must. 

• Meet or exceed region service goals including incoming business, sales, expense/revenue ratio, service delivery, margin rates, inventory etc. 

• Create an environment which achieves ultimate customer service/satisfaction while meeting/exceeding region targets. 

• Form high performing teams and lead regional efforts to source, hire, train and develop talent. 

• Provide leadership in setting and achieving Region goals in the profitable installation, maintenance and repair of Stanley products and the growth of the service direct customer base. 

• Analyze, develop and implement systems and process productivity enhancements. 

• Direct leadership of Service Technicians, Service Dispatcher, Warehouse personnel and administrative support. 

• Participate actively and support all initiatives such as hiring, training and mentoring service technicians to drive efficiency. 

• Model, foster and drive the Stanley values including Accountability, Respect, Integrity, Vision, Stretch, Boundaryless and Speed. 

• Audit of all incoming work orders for accuracy i.e., Part numbers, Door ID's, Signatures, Customer Forms, PO numbers and NTE. 

• Perform half day or full day ride along, evaluate work practices and safety equipment  

What You Need to Succeed:  

• A valid state driver's license, without restrictions, is for this position. 

• A clean driving record 

• Ability to work nights and/or weekends as necessary 

• Proven track record of success 

• Ability to work in a fast paced, chaotic environment 

• Proven team builder and player 

• Strong business acumen ( Drive productivity, P&L understanding, data analysis) 

• Demonstrated communication skills 

• Excellent team and interpersonal skills 

• Strong detail orientation 

• Strong computer skills ( Microsoft applications, SAP, Spreadsheets, word processing ) 

Additional Preferred Skills and Knowledge: 

• Undergraduate degree (technical preferred, BSEE/BSME) or equivalent experience 
• Prior field sales or field service experience 
• Prior experience with high involvement work teams 
• Prior supervisory experience General: We are looking for energetic, detailed oriented people that focus on execution, meet commitments, break through turf issues, and have a passion to exceed customer expectations.  

Why Work for Us?     

Allegion is a Great Place to Grow your Career if:     

• You're seeking a rewarding opportunity that allows you to truly help others.  With thousands of employees and customers around the world, there's plenty of room to make an impact. As our values state, "this is your business, run with it".    

• You're looking for a company that will invest in your professional development.  As we grow, we want you to grow with us.     

• You want a culture that promotes work-life balance.  Our employees enjoy generous paid time off, because at Allegion we recognize that you have a full life outside of work      

  What You'll Get from Us:     

• A commitment to Diversity, Inclusion & Belonging: making a difference and leading with purpose   

• High energy, influential, cross collaborative team environment   

• Opportunities to leverage your unique strengths through Clifton Strengths testing and coaching.   

• Customized individual development plans and growth maps to help you unlock your full potential and career graph with Allegion.   

• Competitive base salary   

• Health, dental and other insurance coverage, helping you "be safe, be healthy"   

• Tuition Reimbursement     

• Employee Discounts   

• Community involvement and opportunities to give back so you can "serve others, not yourself"   

Apply Today    

Join our team of experts today and help us make tomorrow's world a safer place     

Not sure if your experience perfectly aligns with the role? Studies have shown that some people are less likely to apply to jobs unless they meet every single qualification and every single preferred qualification of a job posting. At Allegion, we are dedicated to building a diverse, inclusive, and authentic workplace. So, if you're excited about this role but your past experience doesn't align perfectly with every item in the job description, we encourage you to apply anyway. You may be just the right candidate for this role.    

Superviseur de Répartition des Services

Responsabilités :

• Diriger, à distance, les activités de 10 à 25 techniciens de service et éventuellement d'un répartiteur ; partager les responsabilités d'astreinte.

• Superviser et développer des processus et des outils pour améliorer la productivité, l'efficacité et la satisfaction client afin de maximiser les revenus ; visiter de nouveaux clients et des clients existants est indispensable.

• Atteindre ou dépasser les objectifs de service régionaux, notamment : affaires entrantes, ventes, ratio dépenses/revenus, prestation de services, taux de marge, inventaire, etc.

• Créer un environnement qui garantit une satisfaction client optimale tout en atteignant/dépassant les objectifs régionaux.

• Former des équipes performantes et diriger les efforts régionaux pour recruter, former et développer les talents.

• Fournir un leadership dans la définition et la réalisation des objectifs régionaux pour l'installation, l'entretien et la réparation rentables des produits Stanley ainsi que pour la croissance de la clientèle directe de service.

• Analyser, développer et mettre en œuvre des systèmes et des processus pour améliorer la productivité.

• Assurer la direction directe des techniciens de service, du répartiteur de service, du personnel d'entrepôt et du soutien administratif.

• Participer activement et soutenir toutes les initiatives telles que le recrutement, la formation et le mentorat des techniciens de service afin d'améliorer l'efficacité.

• Modéliser, encourager et promouvoir les valeurs de Stanley, notamment la responsabilité, le respect, l'intégrité, la vision, l'ambition, l'absence de frontières et la rapidité.

• Auditer tous les bons de travail entrants pour en vérifier l'exactitude, par exemple : numéros de pièces, identifiants de porte, signatures, formulaires clients, numéros de commande et montants autorisés (NTE).

• Effectuer des accompagnements d'une demi-journée ou d'une journée complète pour évaluer les pratiques de travail et l'équipement de sécurité.

Qualifications Requises :

• Un permis de conduire valide, sans restrictions, est requis pour ce poste.

• Un dossier de conduite vierge.

• Capacité à travailler la nuit et/ou les week-ends si nécessaire.

• Diplôme universitaire (technique de préférence, BSEE/BSME) ou expérience équivalente.

• Historique avéré de réussite.

• Capacité à travailler dans un environnement rapide et chaotique.

• Expérience avérée en formation et en travail d'équipe.

• Solide sens des affaires (amélioration de la productivité, compréhension du P&L, analyse de données).

• Compétences démontrées en communication.

• Excellentes compétences interpersonnelles et en travail d'équipe.

• Forte orientation sur les détails.

• Solides compétences informatiques (applications Microsoft, SAP, feuilles de calcul, traitement de texte).

Souhaité :

• Expérience préalable en ventes ou services sur le terrain.

• Expérience préalable avec des équipes de travail très impliquées.

• Expérience préalable en supervision.

Général : Nous recherchons des personnes énergiques et orientées vers les détails, axées sur l'exécution, respectant leurs engagements, capables de surmonter les problèmes de cloisonnement et ayant une passion pour dépasser les attentes des clients.

Allegion is committed to building and maintaining a diverse and inclusive workplace.  Together, we embrace all differences and similarities among colleagues, as well as the differences and similarities within the relationships that we foster with customers, suppliers and the communities where we live and work. Whatever your background, experience, race, color, national origin, religion, age, gender, gender identity, disability status, sexual orientation, protected veteran status, or any other characteristic protected by law, we will make sure that you have every opportunity to impress us in your application and the opportunity to give your best at work, not because we're required to, but because it's the right thing to do.   We are also committed to providing accommodations for persons with disabilities. If for any reason you cannot apply through our career site and require an accommodation or assistance, please contact our Talent Acquisition Team.

Allegion plc, 2023 | Block D, Iveagh Court, Harcourt Road, Dublin 2, Co. Dublin, Ireland

REGISTERED IN IRELAND WITH LIMITED LIABILITY REGISTERED NUMBER 527370

Allegion is an equal opportunity and affirmative action employer