Customer Service

2 weeks ago

Guelph ON NK X, Canada Arrow Fluid Dynamics Inc. Full time

About us

For over 20 years, Arrow Fluid Dynamics Inc. has been an innovator in hydraulic solutions since 2003. Our commitment to excellence has established us as industry leader, specializing in advanced hydraulic system solutions and components.

We are seeking a versatile and motivated individual to join our team in a role that is critical to our operational success and customer satisfaction.

The Customer Service & Shipping/Receiving Representative is the vital link between our company and our customers, managing the entire order lifecycle from inquiry to delivery. This role requires a unique blend of excellent communication skills for customer interaction and strong organizational skills for warehouse logistics. The ideal candidate will be a proactive problem-solver, dedicated to ensuring a seamless and positive customer experience while maintaining the efficient flow of goods in and out of our facility.

Key Responsibilities

Customer Service

  • Serve as the first point of contact for customer inquiries, providing timely, accurate, and professional assistance.
  • Process customer orders, quotes, returns, and warranty claims with a high degree of accuracy in our ERP system.
  • Provide customers with real-time information on order status, inventory availability, and shipping tracking details.
  • Investigate and resolve customer issues related to shipments, product quality, or billing, escalating to management when necessary.
  • Proactively communicate with customers regarding any delays or changes to their orders.
  • Maintain and update customer account information and profiles.
  • Create Invoice and Packing slips for customer order.

Shipping & Receiving

  • Receive all incoming shipments, verifying the accuracy of contents against packing slips and purchase orders.
  • Inspect incoming goods for damage and report any discrepancies to suppliers and management.
  • Prepare and pack outbound shipments securely and efficiently, selecting appropriate packaging materials to ensure product safety.
  • Weigh, label, and process all outbound packages through various carriers (e.g., UPS, FedEx, LTL freight).
  • Generate shipping labels, bills of lading, and other required documentation.
  • Maintain a clean, safe, and organized warehouse and shipping area.
  • Conduct periodic cycle counts and assist with annual physical inventory.
  • Coordinate with freight carriers and schedule pickups.

Qualifications and Skills

Required:

  • High School Diploma or equivalent.
  • Minimum of 2 years of combined experience in a customer service and shipping/receiving role.
  • Proficiency with computers, including Microsoft Office Suite (Word, Excel, Outlook).
  • Experience with shipping software (e.g., FedEx Ship Manager, UPS WorldShip) and/or an ERP system.
  • Strong verbal and written communication skills.
  • Excellent attention to detail and a high level of accuracy in all tasks.
  • Ability to lift up to 50 pounds and stand for extended periods.
  • Forklift certification
  • Experience in a manufacturing, distribution, or industrial environment.
  • Knowledge of inventory management principles.
  • Knowledge of Hydraulic components.
  • Knowledge of making hydraulic hose assemblies.

Job Types: Full-time, Permanent

Benefits:

  • Dental care
  • Extended health care
  • On-site parking
  • Paid time off

Work Location: In person

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