Customer Service Representative

2 weeks ago

Waterloo ON NK Z, Canada Connect Telecommunications Solutions Full time

JOB POSTING – Customer Service Representative

Connect Telecom is a privately owned company located in Kitchener, Ontario. We supply the Canadian Telecommunications industry with a wide range of products and solutions to support their infrastructures. We are looking for an enthusiastic and detail oriented Customer Service Representative. The successful candidate will be a self-motivated and credible professional, and an integral part of our sales and business development team. This is a permanent position that gives opportunity for advancement and growth.

Duties & Responsibilities·

  • Handle customer communications, both written and verbal with courtesy, confidence, accuracy, and efficiency
  • Answer requests promptly, and professionally, listen attentively to the customers, understand and fulfill their needs
  • Process orders and maintain related communication with sales, operations, and finance to ensure customer requirements are met
  • Take necessary action to resolve customer service issues in a timely manner and follow-up and verify commitments are met afterwards
  • Assemble information, obtain approvals, and complete the processing of returns and credits
  • Contact customers regarding new products, promotions and follow up of quotes issued
  • Proactively suggests associated and/or alternate products as needed
  • Assist with marketing campaigns such as trade shows, webinars, website visits and referral inquiries
  • Create, modify and manage datasheets, catalogues and other marketing materials
  • Update and maintain contact database
  • Ad hoc assignments as required

Core Competencies

Customer Focused: Builds and fosters strong customer relationships and delivers customer-centric solutions

Communication: Develop and deliver multi-mode communications that convey a clear understanding of the unique needs of different audiences

Adaptable: Changes approach and demeanor in real time to match the shifting demands of different situations, even under tough circumstances

Action Oriented: Takes on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm

Accountability: Holds self and others accountable to meet commitments

Requirements:

  • Relevant customer service experience
  • Fully fluent in English (oral and written)
  • An ability to work independently and as a team member
  • Strong organizational, time management, and prioritizing skills
  • Strong customer focus with first-rate communication and interpersonal skills
  • Highly accurate and detail oriented
  • Effective problem identification and resolution skills
  • Quick learner and adaptable to change
  • Reliability in attendance
  • Demonstrated skills in Microsoft Office, with strong experience in Excel, Word and Outlook
  • Experience in the Telecommunications/Fiber Optic Industry preferred
  • Experience in business development would be an asset
  • Bilingual in French would be an asset

This position is full time (Monday - Friday, 8am to 5pm) with a 1-hour lunch break.

Job Types: Full-time, Permanent

Pay: $45,000.00-$50,000.00 per year

Benefits:

  • Company events
  • Dental care
  • Extended health care
  • On-site parking
  • Paid time off

Experience:

  • Customer Service: 3 years (required)
  • Order Entry: 3 years (required)

Work Location: In person

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