Customer Service Representative

2 weeks ago

Guelph, Canada Directsave Canada Inc. Full time

Responsibilities:

- Assist customers with inquiries, concerns, and requests in a professional and timely manner
- Handle and resolve customer complaints or issues with patience and empathy
- Upsell products or services to customers when appropriate
- Enter and update customer information in the database accurately
- Analyze customer data to identify trends and improve customer satisfaction
- Collaborate with other team members to ensure consistent and efficient service delivery

**Experience**:

- Previous experience in a customer service role is preferred
- Excellent communication skills, both verbal and written
- Strong sales skills and the ability to upsell products or services
- Proficient in data entry and navigating computer systems
- Ability to analyze customer needs and provide appropriate solutions
- Familiarity with phone etiquette and customer service best practices

As a Customer Service Representative, you will have the opportunity to make a positive impact on our customers' experience. If you are a motivated individual with a passion for providing excellent customer service, we would love to hear from you.

**Salary**: $18.50-$22.00 per hour

Expected hours: 35 - 40 per week

**Benefits**:

- Dental care
- Extended health care
- Life insurance
- Paid time off

Schedule:

- Monday to Friday

**Education**:

- Secondary School (preferred)

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person

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