Receptionist/customer Service

2 weeks ago

Guelph, Canada Hy-Mark Mechanical Inc. Full time

**Hy-Mark Mechanical** **Inc** is a trusted provider of Residential HVAC and Plumbing services in the Guelph and surrounding areas serving homeowners and residential new construction builders for over 25 years. Hy-Mark is under NEW Ownership as well as Management team and are preparing to grow, we are searching for Customer **Service Representative** to join the Hy-Mark team today

**Customer Service Representative**

**Skills**
- Excellent telephone, communication, and interpersonal skills
- Deadline driven, multi-tasker with the ability to prioritize to balance workload
- Developed sense of customer care
- Detail orientated.
- Self-motivated with the ability to work independently and with Hy-Mark team
- Problem solving skills, ability to respond to a wide variety of issues and deal with unclear situations and conflicting demands
- Good problem solving, critical thinking skills
- Organized
- No Experience needed. Training will be provided.
- Assist Service Manager and department to schedule technical team service appointments
- Schedule routine service work and promote service/equipment sales
- Schedule emergency service calls
- Assist service technicians with site information/job details as requested
- Responsible to schedule, assign, and dispatch Field Service Technicians
- Ensures proper information is obtained and entered for all service calls
- Organize the workflow in tandem with customer deadlines so as to meet customer service requirements
- Manage compliance paperwork (Warranty, etc.)
- Reception duties as assigned - directing calls, assisting customers, etc.
- Accountable for accurate and timely input of work orders
- Review warranty information as required
- Maintain electronic and hard copy filing system
- Perform data entry and scan documents
- Provide proactive follow up with customers
- Report customer feedback to management whether positive or negative

**Administration**
- Work closely with Service Manager and Technicians
- Organize all incoming paperwork from Techs
- Filing, Scanning and Copying
- Data Entry - Parts sheets and Purchase Orders

**Job Types**: Full-time, Permanent

**Salary**: $18.00-$22.00 per hour

**Benefits**:

- Casual dress
- Dental care
- Extended health care
- Life insurance
- On-site parking
- RRSP match
- Vision care

Schedule:

- Day shift
- Monday to Friday
- No weekends

Ability to commute/relocate:

- Guelph, ON: reliably commute or plan to relocate before starting work (required)

Work Location: One location

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